On-Site Print Center Lead

Ricoh • Little Rock, AR

2d • Onsite

About The Position

This position reports directly to Managed Services Site Leadership, depending on site personnel configuration. The role involves performing various functions for high-end equipment, including press and copier operation, bindery, fulfillment, quality control, final checks, pickup/delivery, facility maintenance, and mailroom duties. This is an allocated position that exists only when business needs warrant it and must be approved by the Regional Director. The role is responsible for achieving customer satisfaction by accurately and timely preparing, inspecting, compiling, and assembling projects, while meeting deadlines and maintaining quality. It also involves maintaining required reporting tools, calibrating equipment for color and quality matching, transferring files electronically, and troubleshooting hardware and software issues. The position requires maintaining optimal machine performance by correcting simple problems and understanding machine codes for reporting equipment failure. A professional appearance and organized work area are expected. The role also includes maintaining and ordering equipment parts, meeting attendance standards, and organizing jobs by validating information and reading instructions. It involves performing a full range of servicing and repair procedures, including diagnostics, installation, removal, and retrofits on complex office products, and demonstrating digital competencies. The role requires troubleshooting and repairing or replacing equipment components, and completing technical training on new equipment as assigned. Other duties may be assigned.

Requirements

• Requires high school diploma or equivalent.
• Requires minimum of 3 years of related experience.
• Excellent customer service skills
• Good organizational skills and ability to prioritize
• Ability to use, calibrate and troubleshoot office and complex technical equipment

Nice To Haves

• 5 years of related experience is preferred.

Responsibilities

• Follows Ricoh Service Excellence performance requirements.
• Responsible for copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services.
• Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
• Meets deadlines by working at a quick & steady pace while still maintaining quality/error-free work.
• Achieves Time Productive statistics by meeting standards established by the facility.
• Maintains all required reporting tools.
• Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals.
• Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
• Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.
• Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
• Troubleshoots all hardware and software issues with equipment.
• Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
• Presents professional appearance to clients by dressing in a professional attire according to company standards.
• Presents a clean and organized working area.
• Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.
• Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
• Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies.
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
• Demonstrates required digital competencies associated with assigned products and level assignments.
• Performs troubleshooting and repairs or replaces equipment components as necessary.
• Completes technical training on new equipment as assigned.
• Performs other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Other benefits to enhance health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED