On-Site Print Center Lead

Ricoh Americas Holdings•Little Rock, AR

1d•Onsite

About The Position

This role serves as a Field Representative II, MS Onsite Technical Support, responsible for managing high-end equipment (segment 5+). Responsibilities may include press operation, copier operation, bindery, fulfillment, quality control, final checks, pickup/delivery, facility maintenance, and mailroom duties. This is an allocated position requiring approval from the Regional Director and reports directly to Managed Services Site Leadership. The position focuses on achieving customer satisfaction through accurate and timely project preparation, inspection, compilation, and assembly, while meeting deadlines and maintaining quality. It involves managing copy and mail center services, conference rooms and AV, convenience copier fleet, and various support services. Key aspects include maintaining reporting tools, calibrating equipment for color and quality matching, transferring files electronically, troubleshooting hardware and software issues, maintaining machine performance, and managing inventory. A professional appearance and organized work area are expected, along with meeting company attendance standards. The role also involves organizing jobs, performing servicing and repair procedures on complex office products, and completing technical training.

Requirements

Requires high school diploma or equivalent.
Requires minimum of 3 years of related experience.
Excellent customer service skills.
Good organizational skills and ability to prioritize.
Ability to use, calibrate and troubleshoot office and complex technical equipment.
Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

Nice To Haves

5 years of related experience is preferred.

Responsibilities

Manage high-end equipment (segment 5+), including press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, and mailroom duties.
Achieve customer satisfaction by accurately and timely preparing, inspecting, compiling, and assembling projects.
Meet deadlines by working at a quick and steady pace while maintaining quality/error-free work.
Achieve Time Productive statistics by meeting established facility standards.
Maintain all required reporting tools.
Calibrate equipment to produce likeness in color and quality as required, matching originals.
Transfer files electronically by sending files from the network to color equipment.
Produce "error-free/perfect work" by demonstrating operational knowledge of duplication equipment.
Maximize print performance by simultaneously performing a minimum of two functions on print equipment.
Troubleshoot all hardware and software issues with equipment.
Maintain optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and understanding machine codes for reporting equipment failure.
Present a professional appearance to clients by dressing in professional attire according to company standards.
Maintain a clean and organized working area.
Maintain and order inventories of equipment parts in accordance with company guidelines and processes.
Meet company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
Organize a "job" by validating job name and number, reading instructions on the Job Request Form, and organizing supplies.
Perform a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits on a core set of highly complex office products.
Demonstrate required digital competencies associated with assigned products and level assignments.
Perform troubleshooting and repairs or replaces equipment components as necessary.
Complete technical training on new equipment as assigned.
Perform other duties as assigned.