Site Planner

Natus•Chicago, IL

2d•$90,000 - $100,000•Onsite

About The Position

As a Site Planner, you are responsible for leading the planning and coordination of installation and training projects for Natus Neurology systems. You act as the primary point of ownership during the pre-installation and project planning phases, ensuring all technical, logistical, and customer requirements are aligned to enable successful implementation and go-live execution. This role requires close collaboration with customers, Installation Teams, Clinical Applications, Sales, and IT stakeholders, with accountability for project readiness, scheduling, and overall planning excellence.

Requirements

Bachelor’s or Higher degree in a related field, from an accredited college or university is required.
Project Management Professional certificate strongly recommended or proven experience in managing complex installation projects for at least 5 years.
Strong project planning, coordination, and execution skills with high attention to details
Excellent written, verbal, and customer-facing communication skills
Ability to build collaborative relationships across customers, sales, service, and IT stakeholders
Calm, methodical approach to problem-solving and issue resolution
Ability to manage multiple priorities and adapt to changing project requirements
Customer-first mindset with a focus on professionalism and accountability
Self-directed work style with the ability to operate independently in dynamic environments
Understanding of Microsoft SQL Server requirements, including installation dependencies, connectivity, authentication, backup considerations, and basic database support concepts.
Strong knowledge of Microsoft Windows desktop and server operating systems.
Working knowledge of Active Directory, Group Policy, domain-joined device deployment, and Windows security policies.
Working knowledge of remote application delivery platforms such as Citrix and similar virtualization or remote access technologies.
Working knowledge of network infrastructure concepts including TCP/IP, DNS, DHCP, VLANs, firewall considerations, port access, and connectivity for Windows-based devices.
Familiarity with storage backends, shared storage, and virtualized server environments used to support enterprise applications.
Must reside within North America, near a major airport
Must have a valid passport
Must have valid driver's license and clean driving record
Ability to meet all Vendor Credentialing requirements for onsite support, including all needed immunizations, verification of past immunizations, TB screening, drug testing, flu shots, etc as defined by the individual healthcare system.
Ability to interpret and apply technical, clinical, and business documentation
Able to communicate clearly through reports, training sessions, and customer interactions
Able to solve practical problems in varied and evolving situations

Nice To Haves

Project Management Professional certificate

Responsibilities

Plan neurodiagnostic installation projects, ensuring all required customer documentation is received, validated, and incorporated into project plans
Identify, schedule, and manage installation and training timelines for assigned projects
Coordinate project activities to ensure execution aligns with company standards and customer requirements
Perform site walkthroughs to confirm readiness and compliance with installation requirements
Negotiate and manage project schedule changes, communicating impacts to stakeholders
Collaborate with technical, installation, and clinical teams to ensure readiness across all aspects of delivery
Build strong customer relationships through clear communication and proactive support during implementation
Retain ownership of issues through resolution during the planning and execution phases
Assign internal resources and contractors based on project needs, required skillsets, and availability
Support field service scheduling and dispatch to optimize utilization and meet planning targets
Escalate risks when resource or timing constraints impact project delivery
Maintain accurate CRM documentation, including project notes, time entries, and required customer records
Stay up-to-date and follow all Quality System procedures related to this job, which can affect the quality of products or services provided to our customers.
Use only approved documentation in line with company guidelines
Participate in product and internal training to stay current with software and hardware developments
Contribute to the team's success by embracing our North Star guiding principles and behaviors, actively participating in a culture that puts our Patient first. Demonstrate exceptional teamwork, agility, accountability, and respect, cultivating an environment where collaboration and continuous improvement thrive.