Site Operations Specialist

Asus•City Of Industry, CA

22h•Hybrid

About The Position

The Site Operations Specialist role supports daily coordination with warehouse vendors, with a strong focus on e-commerce B2C order execution, monitoring, and operational reporting. This role ensures orders move accurately and on time while maintaining visibility into warehouse performance.

Requirements

Bachelor’s Degree in Business or equivalent degree and 4 years of relevant business experience OR High School diploma/GED and 4 years of relevant business experience; in logistics, supply chain management, and/or project management
4 + years of experience in logistics environment and project management
Strong knowledge of inventory control and WMS systems
Solid understanding of bonded warehouse regulations, inventory control, and compliance requirements
Experience working with WMS, ERP, or Inventory management systems
Expert in vendor management of 3PL to ensure KPI’s are achieved
Proactive and have the ability to work well independently as well as in a team environment
Work well with cross functional teams
Strong ownership and organization skills
Proven skills with MS Visio and MS Excel in order to successfully execute projects
Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required
Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with internal and external customers
Excellent written and verbal communication skills in English

Nice To Haves

Background in logistics and supply chain management
Ability to plan and prioritize work
Must be highly organized and able to manage multiple responsibilities
Model leadership behaviors supporting integrity, valuing diversity, innovation, building relationships, customer focus and teamwork
Software skills, including use of Microsoft Office software and web-based applications.
Verbal and written communication skills are necessary to explain complex and/or confidential information.

Responsibilities

Monitor daily order fulfillment status, including released, picked, packed, shipped, and backordered orders
Track warehouse backlog, carrier cutoffs, and shipment delays
Coordinate with warehouse vendors to resolve execution issues in real time
Support returns (RMA) processing and status tracking
Communicate daily priorities and volume updates to warehouse vendors
Investigate shipment delays, order errors, damages, and inventory discrepancies
Escalate recurring or high-risk issues to the Senior Warehouse Vendor Supervisor
Prepare daily/weekly operational reports and exception summaries
Support cycle counts, inventory checks, and discrepancies follow-ups
Maintain accurate operational records and documentation
Assist with process changes, system updates, and warehouse transition activities