Site Specialist

CULTURAL EXPERIENCES ABROAD LLC • Phoenix, AZ

8d

About The Position

The Site Specialist team serves a very important role in the organization by being students’ and families’ main point of contact and support system as they prepare for their academic experience abroad. As the Site Specialist you will provide comprehensive advising for students on a broad range of study abroad programs, including academic year, semester, summer and short-term programs. As the Site Specialist your role will be to help students by answering questions, creating reports, advising on student health and safety matters, credit transfer, the visa process, and housing while meeting retention goals. In addition, the Site Specialist works closely with international staff in order to best prepare students for their time abroad and serves as an expert of their designated sites.

Requirements

• Bachelor’s degree or equivalent experience
• 1+ years of related student advising, advanced international travel and/or customer service experience preferred
• Experience studying, living, or working abroad preferred
• Ability to excel independently and collaboratively
• Experience using CRM databases, Salesforce preferred
• Proficient in MS Office: Work, Excel, Outlook, and PowerPoint
• Experience working in cross-functional team
• Excellent oral and written communication skills
• Must thrive in a fast-paced, constantly changing environment

Responsibilities

• Retain students through the pre-departure process and successfully prepare them both logistically and culturally for their program
• Will be accountable to monthly and term based metrics around student retention, collection of confirmation payments, and facilitating quality advising phone calls
• Serve as primary point of contact (via phone, text, and email) for students and families from program acceptance through program start
• Develop and maintain extensive knowledge of program details and become an expert on designated sites
• Actively participate in weekly coaching sessions being prepared to discuss performance data, currant applicant concerns, and creative solutions to enhance team performance
• Monitor student progress to ensure effective communication in tandem with pre-departure deadlines
• Master the visa processes for several countries, and provide accurate guidance and advice to students
• Work collaboratively with various departments across the organization, both domestic and internationally to create and continue to improve the student's experience and business efficiencies
• Coordinate with Student Accounts department for general financial advising and payment plans
• Demonstrate an excellent level of customer service and an ability to respond professionally to common inquires and/or complaints from students, staff, employers or community at large
• Record detailed notes in Customer Relations Management tool (Salesforce) regarding all internal and external email, phone, text, and chat communications to ensure proper follow-up and effective customer service
• Ability to respect confidentiality and ethical boundaries with regard to student privacy
• Create and maintain site-specific program literature to help improve the pre-departure process
• Must have superior interpersonal skills with a demonstrated commitment to cultural diversity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level