Site Operations Lead

Leidos•San Diego, CA

5d•Onsite

About The Position

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself. Leidos is seeking a Site Operations Lead to support a government site group at Point Loma as one of the key members of the Field Services team. The candidate will be responsible for the tactical leadership and operational oversight of the Point Loma Site Group, driving deployment velocity, enforcing Service Level Requirements (SLRs), and directing the daily workflow of the Field Services technician team.

Requirements

US Citizen
DoD Secret Clearance
HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
Valid DoD 8570 IAT Level II: Security+ or higher Certification
Must demonstrate expertise in IT Enterprise Operations
Excellent customer service skills
Excellent oral and written communication skills
Must be able to lift and carry 50 lbs. for up to 100 feet at a time; must be able to lift 25 lbs. vertically using ladders
Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time
Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)
Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; valid state license required

Nice To Haves

Prior experience supporting the Navy Marine Corps Intranet (NMCI) or similar DoD enterprise networks.
Experience utilizing enterprise IT Service Management (ITSM) tools such as HPSM or Helix.
Organized and detail-oriented
Strong leadership skills
Self-motivated/ self-directing
Strong collaboration, prioritization, and adaptability skills required.
Relationship building
Ability to manage and prioritize own work, and that of their team
Independent decision making
Analytical thinking; thinking out of the box
Ability to effectively communicate with all organizational levels (SME to Senior Management)
Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

Responsibilities

Direct and lead all daily IT Field Services operations across the Point Loma Site Group (7 locations, 20+ military bases), ensuring continuous alignment with DoD and SMIT contract requirements.
Manage and enforce strict Service Level Requirements (SLRs/SLAs) by monitoring the HPSM queue, break-fix incidents, and prioritizing VIP/Executive hardware deployments.
Mentor and lead a blended workforce of 25+ Leidos employees and Subcontractors across multiple vendor contracts.
Develop, maintain, and enforce localized Standard Operating Procedures (SOPs) for hardware lifecycle management, C2MOC 24/7 watch floor scheduling, and VIP escalation workflows.
Generate and consolidate daily/weekly operational reports, tracking site-wide ticket burn-down rates, pending deployments, and critical SLA vulnerabilities for Site Leadership.
Conduct synchronization meetings with Technical Leads to align operational priorities, balance workloads, and identify systemic bottlenecks in the deployment pipeline.