Site Operations Lead

Sarasota Arthritis Center•Sarasota, FL

14h•Onsite

About The Position

The Site Operations Lead supports daily operations at their assigned Sarasota Arthritis Center location. This hands-on working lead assists with patient flow, clinical and front-office coverage, administrative coordination, and secondary telephone coverage for the centralized Call Center. The role serves as the primary on-site operational contact and reports directly to the Operations Manager.

Requirements

High school diploma or equivalent required.
At least two years of experience in an outpatient healthcare or medical office setting.
Hands-on Medical Assistant experience required.
Venipuncture and specimen collection skills with documented competency and authorization.
Experience with patient scheduling, PCC duties, and telephone patient support.
Strong organization, patient service, and problem-solving skills.
Ability to guide peers without independent formal supervisory authority.
Proficiency with EHR and practice management systems.
Ability to shift between clinical, administrative, and phone responsibilities.
Willingness to assist across SAC locations when necessary.
Working knowledge of HIPAA, OSHA, and healthcare safety requirements.

Nice To Haves

MA certification preferred.
NextGen preferred.
Previous Lead MA, Lead PCC, or Clinic Coordinator experience preferred.

Responsibilities

Coordinate site operations and patient flow, escalating significant concerns to the Operations Manager.
Provide PCC coverage, including check-in, check-out, scheduling, and registration.
Provide MA coverage, including patient rooming, vital signs, and clinical support as trained.
Perform venipuncture and specimen collection when appropriately trained and authorized.
Answer overflow calls in Scheduling, Clinical Questions, and Zero queues when available.
Document patient calls and route clinical questions through NextGen tasks to the MA team.
Handle routine patient service concerns and escalate complex complaints.
Coordinate daily mail, incoming faxes, scanning, and patient document uploads.
Collect office and clinical supply requests and communicate needs to the Operations Manager.
Perform or coordinate infusion medication inventory counts and report results.
Coordinate approved pharmaceutical representative lunches and site arrangements.
Identify site maintenance, cleanliness, safety, and readiness concerns.
Provide daily workflow guidance and support for PCCs and MAs.
Assist with unexpected staffing shortages and coordinate immediate PCC/MA coverage needs, personally providing coverage when necessary and communicating staffing concerns to the Operations Manager.
Assist with staff coverage needs and onboarding of new operational employees.
Work with providers and centralized departments to address routine site problems.
Support process improvements and reinforce established Practice workflows.
Maintain compliance with HIPAA, OSHA, infection prevention, and SAC policies.
Other duties as assigned.