Site Monitor

Lutheran Social Services of Southern California•San Bernardino, CA

1d•$20 - $22•Onsite

About The Position

Lutheran Social Services of Southern California (LSSSC) is seeking a Site Monitor to ensure the efficient, orderly, and safe operation of the site. The Site Monitor will work effectively with diverse populations, maintaining respectful and professional relationships with clients, community partners, and staff. This role involves supporting clients in advocating for their needs, engaging in solution-focused problem-solving, and providing short-term crisis intervention, all in alignment with LSSSC's mission to embrace, equip, and empower clients towards self-sufficiency.

Requirements

High School diploma and a minimum of 2 years of experience or an associate’s degree with 6 months previous experience in a similar environment.
Experience building positive team morale while meeting or exceeding administrative expectations.
Valid California Driver's License.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of Word Processing software.
Regularly lift and/or move up to 25 pounds.
Specific vision abilities required include Close vision.
Regularly required to talk or hear.
Frequently required to stand; sit; use hands to finger, handle, or feel and reach with hands and arms.
Occasionally required to walk.

Nice To Haves

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Responsibilities

Facilitate client orientation and check-in processes.
Ensure clients adhere to scheduling requirements and contractual agreements.
Establish a safe environment by conducting facility check-ins to observe clients in their designated areas, beds, or PODs.
Ensure clients follow all rules and protocols calmly and orderly by addressing violations and redirecting as needed.
Engage in crisis intervention and de-escalation practices.
Contact the San Bernardino City Police Department for assistance when appropriate (imminent danger).
Maintain an activities log on a nightly basis, completed immediately after service for Case Managers and Shelter Director access.
Complete and email incident reports before the end of shift.
Report incidents to Shelter Director and Case Managers via email within 24 hours and telephone call to Site Director immediately after crisis/emergent situations.
Evaluate the condition of the shelter, temporary modulars, and pods, and complete work orders to report safety concerns and needed repairs.
Follow all policies and procedures including agency, department, grant, and contractual agreements.
Participate in team meetings.
Complete all required training (e.g., HMIS, case management, crisis intervention).
Protect client confidentiality in accordance with HIPAA and LSSSC Policies and Procedures.
Serve clients and community with empathy and awareness of appropriate boundaries.
Complete documentation regarding client services in the HMIS within 24 hours of the service.
Submit leave requests and complete timecard in accordance with the employee handbook.
Perform other duties as assigned by the supervisor.