Site Merchandiser

Crafty•San Jose, CA

26d•Onsite

About The Position

Crafty’s Site Merchandisers manage the merchandising execution of multiple client-site experiences. They support product merchandising, inventory management and order replacement, and equipment management while serving as a friendly, service-oriented presence at client locations. This high-energy role is suited to someone who enjoys keeping shelves and storage spaces meticulously organized and interacting positively with people. The position is part-time in San Jose, California, with a Monday–Friday schedule from 1:00 PM to 7:00 PM. Success is measured through daily task-list completion, quality-control results, and support for client requests. The role contributes to Crafty’s goal of achieving a 95% annual client retention rate by delivering strong on-site operations and client experiences.

Requirements

Demonstrate operational soundness and follow best practices and standards.
Be reliable, punctual, accountable, and consistent in fulfilling commitments.
Show a strong commitment to understanding and exceeding client needs, with patience and eagerness in client interactions.
Work autonomously, take ownership of sites and tasks, and act decisively.
Demonstrate exceptional attention to detail in merchandising, inventory management, and ownership responsibilities.
Adapt to change, anticipate and address challenges, solve problems, and maintain a positive attitude.
Collaborate effectively, contribute to shared goals, provide and receive constructive input, and resolve conflict constructively.
Communicate effectively in interpersonal, verbal, and written formats.
Remain stationary for 50% of the time.
Be capable of pushing, pulling, and lifting boxes weighing up to 50 pounds throughout a client site as needed.

Responsibilities

Own and organize client office kitchens, pantries, and storage rooms across multiple sites.
Perform expiration checks and rotate products as needed.
Engage with clients and Crafty team members onsite, with support from a manager, to deliver high-quality service.
Perform routine maintenance on machines such as coffee machines and kegerators.
Complete quality-control checks and task lists covering inventory and budget.
Communicate and escalate location needs or safety concerns to a manager.
Accurately complete pre- and post-route paperwork.
Complete daily task lists, arrive at client sites on time within delivery windows, and meet quality standards.
Assist with client requests weekly in coordination with a manager and the site point of contact.