Office Services Manager

Ricoh • San Diego, CA

10h • $21 - $30 • Onsite

About The Position

The Site Manager is accountable for the daily operations of a small- to medium-sized site and the management of a small team. This role oversees contracted services including, but not limited to, Copy Services, Courier Services, Managed Print Services, Hospitality Services, Imaging Services, and Mail Services. The Site Manager is responsible for talent assessment, employee development, performance management, employee engagement, and customer satisfaction while ensuring service excellence, operational efficiency, and financial accountability. This position serves as the primary liaison between Ricoh and the customer, maintaining strong client relationships and delivering contracted service commitments.

Requirements

• High School Diploma or GED required.
• Three (3) to five (5) years of experience in a related business-to-business (B2B), operational, or technical environment.
• Three (3) to five (5) years of customer-facing experience.
• Demonstrated knowledge and understanding of technology and business operations.
• Proficiency with Microsoft Office 365 applications.

Nice To Haves

• Two (2) or more years of management or leadership experience.
• Experience managing service delivery, operations, or business support functions.
• Experience working within professional services, legal, corporate, or managed services environments.

Responsibilities

• Manage the daily operations of a small- to medium-sized site while leading a team of direct reports.
• Prioritize multiple and competing responsibilities while ensuring service levels and operational goals are achieved.
• Communicate team vision, objectives, and priorities while fostering a positive work environment that promotes employee engagement and retention.
• Demonstrate knowledge of Ricoh products, services, and solutions to effectively support customer needs and identify opportunities for service enhancements.
• Manage production labor percentages and quality control standards in accordance with company expectations.
• Improve operational quality through the consistent use and implementation of Ricoh Service Excellence methodologies and tools.
• Ensure compliance with Service Level Agreements (SLAs) and work collaboratively with customers to improve business processes and service delivery.
• Ensure quality standards are achieved through audit compliance, productivity management, and established best practices.
• Ensure staffing levels appropriately align employee skills and equipment capabilities with production demands.
• Lead, coach, mentor, and develop team members.
• Recognize employee achievements and contributions through company recognition programs.
• Clearly communicate job expectations, responsibilities, and performance standards.
• Provide ongoing coaching, counseling, training, and cross-training opportunities.
• Develop employee growth plans through Individual Development Plan (IDP) management.
• Conduct performance evaluations and support career development initiatives.
• Address employee relations matters with support from assigned leadership.
• Maintain formal contact with customers on a daily basis.
• Develop and maintain a comprehensive understanding of client business requirements.
• Create and maintain a customer-focused environment through regular communication, end-user feedback, and customer satisfaction surveys.
• Support business retention efforts through proactive customer engagement and service excellence.
• Identify service gaps, process inefficiencies, and scope changes while ensuring contractual and financial obligations are met.
• Serve as the primary point of contact for operational and service-related customer concerns.
• Facilitate resolution of issues related to pricing, order processing, and invoicing through collaboration with internal partners and the Sales organization.
• Support financial performance goals by managing labor, operating expenses, and productivity.
• Ensure contractual obligations and financial responsibilities are met.
• Create and support operational reporting, customer presentations, business reviews, and performance metrics.
• Assist in the preparation and delivery of value-added reporting and business improvement recommendations.
• Ensure compliance with all company policies, procedures, and safety requirements.
• Support continuous improvement initiatives and operational best practices.
• Perform other duties as assigned.

Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED