Legal Office Services Manager

Ricoh Americas Holdings•San Francisco, TX

About The Position

The Site Manager is accountable for the daily operations of a small- to medium-sized site and manages a small team. The role manages contracted services, including copy, courier, managed print, hospitality, imaging, and mail services. It assesses talent, supports staff career development, and conducts performance management and employee counseling with support from assigned leadership. The manager oversees service quality, staffing, labor productivity, customer satisfaction, and compliance with service-level agreements. The role maintains regular contact with the customer, supports business reviews and reporting, and works with internal teams to address service, pricing, ordering, and invoicing matters. It also develops employees through training, coaching, performance feedback, and career-development opportunities.

Requirements

High school diploma or GED required.
3–5 years of work experience in a related field, such as B2B and/or technical work.
3–5 years of customer-facing work experience required.
Demonstrated high-level knowledge and understanding of technology.
Proficiency as an Office 360 user.
Strategic thinking and issue-processing ability.
Ability to present to a medium-sized group.
Complex problem-solving skills.
Professional customer-service skills.
Professional technical aptitude.
Professional written and verbal communication skills.

Nice To Haves

Two years of previous managerial work experience strongly preferred.

Responsibilities

Manage daily operations at a small- to medium-sized site and lead a small team of direct reports.
Prioritize competing demands, communicate team vision and priorities, and foster a positive work culture that supports retention.
Use knowledge of Ricoh products and offerings to apply existing processes or recommend alternatives.
Manage production labor percentages, including production-worker and quality-control labor, in line with company targets.
Improve operational quality through effective use of RICOH Service Excellence tools.
Work with customers and, with support from AOM/ESM or NOM, help achieve service-level agreements and improve business processes.
Maintain a customer-focused environment, collect end-user feedback, and use customer satisfaction surveys to support service and business retention.
Support achievement of audit, deadline, and compliance standards using available tools and best practices.
Ensure staffing aligns employee skills and equipment with production demands.
Motivate employees and recognize accomplishments using Ricoh Recognizes programs.
Set clear job expectations and train, cross-train, coach, counsel, direct, and evaluate direct reports to improve output and work quality.
Identify training and performance-planning targets and develop assigned staff through Individual Development Plan Management.
Evaluate team-member performance and provide career-development and training opportunities.
Maintain formal daily contact with the customer and understand the client’s requirements, with support from AOM/ESM or NOM.
Identify service-delivery gaps or scope creep and adjust process documentation to fit the client or Ricoh framework while meeting financial responsibilities.
Coordinate with the sales department to resolve issues concerning pricing, orders, and invoicing.
Create or support site reporting, customer presentations, and business reviews that align with contractual requirements and provide value-added reporting, with support from AOM/ESM or NOM.
Perform other duties as assigned.