Legal Office Services Manager

Ricoh • Los Angeles, CA

1d • $20 - $31

About The Position

The Legal Office Services Manager, also identified as Site Manager, is accountable for the daily operations of a small to medium-sized site and manages a small team. The role oversees contracted services, including copy, courier, managed print, hospitality, imaging, and mail services. It also involves assessing talent, supporting staff career development, and conducting performance management and employee counseling with support from assigned leadership.

The Site Manager maintains customer-focused operations, works with customers to improve business processes and meet service-level agreements, and ensures staffing, quality, compliance, and financial responsibilities are managed effectively. The manager supports employee performance and development, addresses service-delivery issues, and helps maintain alignment with contractual requirements through reporting, presentations, and business reviews.

Requirements

• High school diploma or GED.
• 3–5 years of work experience in a related field, such as B2B and/or technical work.
• 3–5 years of customer-facing work experience.
• Demonstrated high-level knowledge and understanding of technology.
• Proficiency as an Off 360 user.
• Strategic issue-processing ability.
• Ability to present to a medium-sized group.
• Complex problem-solving skills.
• Professional customer-service skills.
• Professional technical aptitude.
• Professional written and verbal communication skills.

Nice To Haves

• Two years of prior managerial work experience is strongly preferred.

Responsibilities

• Manage daily operations of a small- to medium-sized site and a small team of direct reports.
• Prioritize competing demands, communicate team vision and priorities, and foster a positive work culture that supports retention.
• Use knowledge of Ricoh products and offerings to apply existing products and processes or provide alternatives.
• Manage production labor percentages and quality-control labor in accordance with company targets.
• Improve operational quality through effective implementation and management of Ricoh Service Excellence tools.
• Work with customers to achieve service-level agreements and improve business processes, with support from AOM/ESM or NOM.
• Maintain a customer-focused environment through regular end-user feedback and customer satisfaction surveys, with a focus on retention and service.
• Help achieve audit, deadline, and compliance standards for the shift using tools and best practices.
• Ensure the site is properly staffed by matching employee skills and equipment to production demands.
• Motivate employees and recognize accomplishments using Ricoh Recognizes programs.
• Set clear expectations for direct reports and train, cross-train, coach, counsel, direct, and evaluate them to improve output and quality.
• Identify training and performance-planning targets through Individual Development Plan Management.
• Evaluate team-member performance and provide career development and training opportunities.
• Maintain formal daily contact with the customer and understand client requirements, with support from AOM/ESM or NOM.
• Identify service-delivery gaps or scope creep and adjust process documentation to fit the client or Ricoh framework while meeting financial responsibilities.
• Resolve pricing, order, and invoicing issues by coordinating with the sales department.
• Create or support site reporting, customer presentations, and business reviews to align with contractual requirements and value-added reporting, with support from AOM/ESM or NOM.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team-member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED