Site Manager, Saint Paul, #68

Gopuff•St. Paul, MN

About The Position

Gopuff is seeking a self-starting, entrepreneurial Site Manager for its Field Operations team. The role leads a local team of Shift Leaders and Field Operations Associates, oversees facility operations, and leads a team of independent Driver Partners. The Site Manager is accountable for the territory’s performance and for leading a team focused on delivering a strong customer experience. The Site Manager oversees deliveries, inventory, equipment, and systems; improves operational performance; and manages site financial results, safety, compliance, and quality. The position requires flexibility to support peak operating hours and weekends or holidays as business needs require.

Requirements

At least 3 years of experience in a fast-paced environment and leading a blended workforce of W-2 and 1099 employees.
Experience in retail, grocery, the military, restaurants, or an equivalent field.
Strong written and verbal communication skills.
Strong conflict-resolution skills.
Strong team development and engagement skills.
Proficiency with computers, email, and Google Suite.
Ability to lead in an ever-changing environment.
A proven track record as a change agent improving processes and efficiencies.
Ability to work fluid schedules and be available during peak operating hours, 5 p.m. to 3 a.m.
Availability to support the facility on weekends and/or holidays as needed by the business.
Ability to stand, bend, reach, and walk during shifts.
Ability to lift up to 49 pounds.

Nice To Haves

Bachelor’s degree.
Professional fluency in Spanish.

Responsibilities

Plan, direct, and be accountable for facility operations, including deliveries, inventory, equipment, and systems.
Drive improvements to key performance indicators, including Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
Train and coach facility associates to work safely and follow standard work and processes.
Drive site financial performance by achieving budgeted productivity, labor, and other expense targets.
Ensure compliance with Gopuff policies and legal requirements by analyzing and interpreting reports.
Implement and monitor safety and human resources compliance, asset protection, safety controls, and operational and quality assurance reviews.
Oversee the safety of people and products.
Develop and implement action plans to improve performance, and guide execution of company programs.
Direct the management team in protecting the confidentiality of information and maintaining documentation and assigned records.
Create and implement plans to improve facility safety, culture, and financial performance.
Lead Shift Leaders, Field Operations Associates, and independent Driver Partners.