Site Manager - Lewisberry, PA

Dragonfly Health • Fairview Township, PA

28d

About The Position

Dragonfly Health is hiring a Site Manager to lead daily operations at one or more field locations in Lewisberry, Pennsylvania. The role oversees the delivery, service, and pickup of durable medical equipment while managing staffing, labor costs, inventory, and budgetary targets. The Site Manager recruits, trains, and coaches warehouse and delivery technician staff, promotes compliance with company standards and applicable regulations, and supports strong patient and client service.

The Site Manager also supervises and participates in deliveries during business hours and after hours, manages inventory and vehicle maintenance, and ensures equipment is handled and sanitized properly. The role resolves escalated service issues and builds community relationships through client visits, in-service training, and proactive communication. On-call coverage may be required.

Dragonfly Health describes itself as a care-at-home data, technology, and service platform serving more than 145,000 patients daily across all 50 states. The company highlights an inclusive, collaborative workplace, opportunities for career growth and learning, and a mission centered on hospice and post-acute care.

Requirements

• At least 1–2 years of experience in a senior or lead role, with proven success managing operations.
• Understanding of P&L management.
• Strong interpersonal and communication skills, including the ability to professionally communicate across organizational levels and audience groups.
• Initiative, creativity, and commitment to building a supportive team environment.
• Ability to lift and transport medical equipment weighing up to 75 pounds.
• Ability to provide on-call coverage as needed.
• Familiarity with HIPAA, OSHA compliance, and other applicable regulatory requirements.
• Technology experience with Telemetrics, Concur, inventory management systems/DME Track, Microsoft Office applications including Excel, Outlook, SharePoint, and Teams, and Salesforce.
• Three consecutive years of driving history with no major moving violations or accidents, confirmed by an MVR.
• Current active driver's license.

Nice To Haves

• Experience in healthcare or durable medical equipment is strongly preferred.
• Knowledge of general business management, normally obtained through completion of a degree in business or a related field.

Responsibilities

• Oversee daily operations at one or more locations, ensuring timely delivery, service, and pickup of durable medical equipment.
• Monitor staffing, labor costs, and inventory to meet budgetary targets while maintaining service standards.
• Recruit, train, and coach warehouse and delivery technician staff.
• Uphold company standards, federal and state regulations, and CHAP guidelines related to safety, inventory control, and equipment management.
• Supervise and participate in deliveries during business and after-hours to meet service targets and foster client relationships.
• Manage inventory and vehicle maintenance, and ensure equipment is handled and sanitized properly.
• Resolve escalated service issues with urgency and care for patients, caregivers, and partners.
• Build community relationships through in-service training, client visits, and proactive communication.

Benefits

• Competitive pay of $70,000 annual salary plus bonus opportunity.
• Comprehensive benefits package including health, dental, vision, paid time off, sick time, and 401(k) with matching.
• Growth opportunity and career advancement.
• Agile and adaptable team culture.
• Innovative technology solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed