Site Manager - Healthcare
About The Position
Noble Community Clinics is seeking a Site Manager to oversee the daily operations of one of their multidisciplinary clinics while creating an exceptional experience for both patients and employees. As a Site Manager, you'll play a key role in ensuring efficient clinic operations, supporting staff development, driving quality improvement initiatives, and fostering a culture centered on service excellence, accountability, and continuous improvement. Noble Community Clinics is a Federally Qualified Health Center (FQHC) dedicated to improving access to high-quality, integrated healthcare throughout Wisconsin. They believe better care begins with compassionate people who are committed to serving their communities.
Requirements
- Three (3) or more years of management experience in a healthcare environment.
- Basic Life Support (BLS) Certification (or ability to obtain within the required timeframe).
- Proficiency with Microsoft Office Suite.
- Excellent leadership, communication, organizational, and analytical skills.
- Ability to effectively lead, coach, mentor, and develop employees.
- Ability to manage multiple healthcare service lines while maintaining a high level of operational excellence.
- Ability to travel between clinic locations as needed and occasionally outside the service area.
Nice To Haves
- Bachelor's degree in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field.
- Equivalent combinations of education and relevant leadership experience will also be considered.
Responsibilities
- Lead the day-to-day operations of the clinic to ensure efficient, patient-centered care.
- Coordinate clinic workflows, staffing, and daily operational priorities.
- Support organizational initiatives and operational excellence.
- Promote a culture of teamwork, accountability, and exceptional service.
- Supervise, coach, mentor, and develop clinic staff.
- Create and manage staff schedules while monitoring staffing needs.
- Support onboarding, orientation, and ongoing employee development.
- Foster a collaborative, positive, and engaging workplace culture.
- Champion patient-centered care and service excellence initiatives.
- Support AIDET observations, patient rounding, and service recovery efforts.
- Address patient concerns and identify opportunities to improve satisfaction and access.
- Help create an outstanding experience for every patient, every visit.
- Oversee payroll processes and operational resource utilization.
- Monitor expenses, supplies, equipment, and site resources.
- Support achievement of operational and financial goals through responsible stewardship.
- Monitor clinic performance and quality improvement initiatives.
- Identify opportunities to improve workflows and operational efficiency.
- Ensure compliance with regulatory requirements including HIPAA, OSHA, CLIA, DHS, VFC, and organizational policies.
- Promote a safe, compliant, and secure healthcare environment.
- Partner with providers, clinical leaders, and support departments to achieve organizational goals.
- Serve as a resource for operational questions and service-related concerns.
- Build strong relationships across departments and promote effective communication.
Benefits
- professional development
- collaboration
- a workplace culture where everyone can thrive
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What This Job Offers
Job Type
Full-time
Career Level
Manager
