Site Manager - Lewisberry, PA
About The Position
Dragonfly Health is hiring a Site Manager in Lewisberry, Pennsylvania, to lead operations at one or more locations providing durable medical equipment delivery, service, and pickup. The manager oversees staffing, labor costs, inventory, compliance, vehicle maintenance, equipment handling, and sanitization while maintaining service standards and budgetary targets. The role includes recruiting, training, and coaching warehouse and delivery technician staff; addressing escalated service issues; building client and community relationships; and participating in deliveries during business hours and after hours as needed. The Site Manager helps ensure regulatory and company standards are met and supports Dragonfly Health’s care-at-home services for patients, caregivers, and partners.
Requirements
- At least 1–2 years of experience in a senior or lead role managing operations.
- Understanding of P&L management.
- Knowledge of general business management, normally obtained by completing a degree in business or a related field.
- Strong interpersonal and communication skills to manage relationships and resolve challenges.
- Ability to communicate professionally across levels and audience groups.
- Initiative, creativity, and commitment to building a supportive team environment.
- Ability to lift and transport medical equipment weighing up to 75 pounds.
- Ability to provide on-call coverage as needed.
- Familiarity with HIPAA, OSHA compliance, and other applicable regulations.
- Experience or familiarity with Telemetrics, Concur, inventory management systems/DME Track, and Microsoft Office applications including Excel, Outlook, SharePoint, and Teams, as well as Salesforce.
- Confirmed motor vehicle record showing three consecutive years of driving history with no major moving violations or accidents.
- Current active driver's license.
Nice To Haves
- Experience in healthcare or durable medical equipment is strongly preferred.
Responsibilities
- Oversee daily operations at one or more locations, ensuring delivery, service, and pickup of durable medical equipment.
- Monitor staffing, labor costs, and inventory to meet budgetary targets while maintaining service standards.
- Recruit, train, and coach warehouse and delivery technician staff.
- Uphold company standards and federal and state regulations, including CHAP guidelines, for safety, inventory control, and equipment management.
- Supervise and participate in deliveries during business and after-hours to meet service targets and foster client relationships.
- Manage inventory and vehicle maintenance, and ensure proper equipment handling and sanitization.
- Address escalated service issues with urgency and care for patients, caregivers, and partners.
- Build community relationships through in-service training, client visits, and proactive communication.
Benefits
- $70,000 annual salary plus bonus opportunity.
- Comprehensive benefits package including health, dental, and vision coverage, PTO, sick time, and 401(k) with match.
- Growth opportunity and career advancement.
- Continuous learning and skill development opportunities.
- Agile and adaptable team culture.
- Innovative technology solutions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
