Site Manager (Self Storage)
About The Position
Mini Mall Storage Properties is hiring a Site Manager to combine customer service, sales, and property operations at a self-storage facility. The role helps customers find suitable storage solutions and maintains a safe, clean, and welcoming location. The company describes itself as a fast-growing organization focused on making storage simple, secure, and convenient while delivering exceptional customer experiences. The Site Manager handles daily facility operations, tenant service, leasing and payments, facility upkeep, local marketing, and staff support. The role partners with the Regional Operations Manager on budgeting and financial reporting and contributes to hiring, scheduling, timekeeping, overtime management, training, and employee development. Mini Mall emphasizes Integrity, Grit, Customer Focus, Community, and Safety & Security. It describes its workplace as respectful and inclusive, where employees are supported and diverse perspectives are valued.
Requirements
- High school diploma or equivalent.
- Experience managing the day-to-day activities of a team.
- Strong communication and organizational skills.
- Ability to work independently and manage multiple priorities.
- Basic computer skills, including Microsoft Office.
Nice To Haves
- Experience in customer service, sales, retail, hospitality, or property management is an asset.
Responsibilities
- Resolve tenant inquiries and issues promptly and professionally while delivering exceptional customer service.
- Manage daily property operations, including leasing, rent collection, tenant records, unit inventory, pricing, and payment processing.
- Maintain facility cleanliness, coordinate repairs, and ensure site safety, security, and regulatory compliance.
- Develop local marketing initiatives to attract tenants and maximize occupancy.
- Partner with the Regional Operations Manager on budgeting, expense tracking, and financial reporting.
- Support hiring, scheduling, UKG timekeeping, overtime management, and employee training and development.
- Serve as a trainer for property staff.
- Perform additional duties as assigned.
Benefits
- Competitive hourly pay
- Paid time off
- Performance-based bonus program
- Full-time daytime schedule with no late nights, early mornings, or Sundays
- Comprehensive health, dental, vision, and life insurance benefits
- Retirement savings/401(k) matching program
- Employee Assistance Program
- Employee discounts
- Referral program
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
