Site Manager (Self Storage)
About The Position
Mini Mall Storage Properties is hiring a Site Manager to combine customer service, sales, and property operations at a self-storage facility. The role helps customers find suitable storage solutions and keeps the facility safe, clean, and welcoming. The position offers a full-time daytime schedule with no late nights, early mornings, or Sundays, alongside opportunities for career growth in a rapidly expanding organization. The Site Manager manages daily facility operations, tenant relationships, leasing, payments, maintenance coordination, safety, and local marketing. The role also supports budgeting and financial reporting in partnership with the Regional Operations Manager, and helps manage, train, and develop property staff. Mini Mall describes its culture as team-oriented and safety-first, and emphasizes integrity, grit, customer focus, community, and safety and security.
Requirements
- High school diploma or equivalent.
- Experience managing the day-to-day activities of a team.
- Strong communication and organizational skills.
- Ability to work independently and manage multiple priorities.
- Basic computer skills, including Microsoft Office.
Nice To Haves
- Experience in customer service, sales, retail, hospitality, or property management is an asset.
Responsibilities
- Resolve tenant inquiries and issues promptly and professionally while delivering exceptional customer service.
- Manage daily property operations, including leasing, rent collection, tenant records, unit inventory, pricing, and payment processing.
- Maintain facility cleanliness, coordinate repairs, and ensure site safety, security, and regulatory compliance.
- Develop local marketing initiatives to attract new tenants and maximize occupancy.
- Partner with the Regional Operations Manager on budgeting, expense tracking, and financial reporting.
- Support hiring, scheduling, UKG timekeeping, overtime management, and employee training and development.
- Serve as a trainer for property staff.
- Perform additional duties as assigned.
Benefits
- Competitive hourly pay
- Paid time off
- Performance-based bonus program
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Retirement savings plan with 401(k) matching
- Employee Assistance Program
- Employee discounts
- Employee referral program
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
