Site Manager

Thomas Keller Logistics Group•Georgetown, TX

5d•Onsite

About The Position

The Site Manager is responsible for overseeing day-to-day operations at an assigned customer site, ensuring efficient service execution, driver support, and workforce management. This role serves as the primary point of contact for drivers and partners closely with the Operations Manager to maintain service levels, safety standards, and operational performance.

Requirements

Ability to communicate effectively with supervisor and customer both orally and in writing
Ability to take job orders from supervisor and customer
Ability to get along well with others in organization
Ability to establish priorities, work independently, solve problems, and proceed with objectives without supervision
Participate in corrective and preventative actions and continuous improvement projects
Basic data entry and/or word processing skills
Skill in the use of computers, preferably in a PC, Windows-based operating system
Skill in the use of common office machinery
Experience with Microsoft Excel
Attention to detail
Must be at least 21 years of age or older.
Must have High School Diploma
CDL A License required
Must be willing to work overtime, holidays, and weekends as requested by Supervisor
Must be able to be on call outside of office hours

Nice To Haves

2+ Years of related experience preferred

Responsibilities

Lead, develop, and retain a fleet of professional drivers
Organize and maintain a driver roster that can be communicated to a customer in a proactive manner
Order entry and completion for driver payroll and customer invoicing
Serves as primary contact to customer’s operations team
Build effective business relationships with customer and drivers
Partner with the customer to expand service offerings and enhance their experience
Track performance metrics, develop process improvements, and resolve issues that impact service levels
Ensure all employees are providing a high level of service while maintaining a safe work environment
Coaching on idle time %’s, fuel compliance, preventative maintenance, safety
Work with maintenance team to ensure all equipment is being maintained and serviced
Collaborate with senior management and customer to determine their needs and expectations and operate the account to exceed those demands
Conduct orientation for new hires
Fill in as a driver for the shuttle operation as needed
Performs other related duties as assigned