Site Manager

Easton Pool & Spa Inc•Cohasset, MA

About The Position

The Site Manager is responsible for overseeing the daily operations, financial performance, customer experience, and team leadership for a designated service and construction location. This role manages field operations, service delivery, staffing, scheduling, and operational execution to ensure projects and services are completed safely, efficiently, and to company standards. The Site Manager serves as the operational leader for their location, supporting technicians, office staff, and customers while driving accountability, profitability, and service excellence. This position plays a critical role in maintaining strong customer relationships, improving operational efficiency, and supporting Easton Select Group’s continued growth. ABOUT EASTON SELECT GROUP Easton Select Group is a leader in pool construction, service, renovation, retail, and backyard leisure solutions. Built on a 50-year legacy as a second-generation family business, Easton Select Group continues to grow through strategic acquisitions while delivering exceptional customer experiences and operational excellence across a diversified portfolio of brands.

Requirements

Bachelor’s degree in Business, Operations Management, Construction Management, or related field preferred
5+ years of operational leadership, field management, or service management experience preferred
Strong leadership, organizational, and communication skills
Experience managing field operations, service teams, or construction activities
Ability to manage multiple priorities in a fast-paced operational environment
Valid driver’s license and ability to travel between job sites and company locations

Nice To Haves

Experience in pool service, construction, home services, landscaping, HVAC, plumbing, or related industries preferred
Experience managing multi-department or multi-location operations preferred
Familiarity with ERP, CRM, scheduling, or service management software preferred
Financial management and budgeting experience preferred
Bilingual abilities are a plus

Responsibilities

Oversee daily service, construction, and retail operations for assigned location
Manage scheduling, staffing, workflow coordination, and operational execution
Ensure projects and service work are completed safely, efficiently, and on time
Monitor productivity, labor utilization, service quality, and operational performance
Support process improvements and operational consistency across departments
Lead, coach, and develop field and office staff
Support hiring, onboarding, scheduling, and performance management efforts
Promote accountability, professionalism, and a positive team culture
Conduct regular team meetings, training, and operational reviews
Support technician development and workforce retention initiatives
Maintain high standards of customer satisfaction and service quality
Serve as an escalation point for customer concerns and operational issues
Coordinate with service, construction, and customer service teams to resolve challenges efficiently
Ensure customers receive clear communication and professional support throughout projects and services
Support site-level budgeting, labor management, and operational cost control
Monitor operational KPIs including revenue, productivity, customer retention, and gross margin performance
Assist with inventory management, purchasing coordination, and operational forecasting
Support leadership reporting and business planning initiatives
Ensure compliance with OSHA regulations, company policies, and operational safety standards
Conduct site inspections and reinforce safe work practices across teams
Maintain company vehicles, equipment, tools, and operational assets responsibly
Promote a culture of safety, accountability, and operational excellence