Site Manager

Ricoh Americas Holdings • Tempe, AZ

1d • Onsite

About The Position

Site Manager-Operations Supervisor Are you a hands-on leader who enjoys building strong teams, delivering exceptional customer service, and improving operational performance? We are seeking a Site Operations Supervisor to oversee daily onsite operations at a client location serving the Public Defender and Superior Court systems. This role combines team leadership, customer relationship management, and operational oversight in a fast-paced document management environment.

Requirements

• 3+ years of operations, customer service, or business services experience.
• Comfortable using technology, Microsoft Office 365, and business systems.
• Ability to balance multiple priorities in a dynamic environment.

Nice To Haves

• 2+ years of team leadership or supervisory experience preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and customer relationship skills.

Responsibilities

• Lead and support a team of up to six onsite employees.
• Manage day-to-day document scanning, records management, and production operations.
• Build strong relationships with client stakeholders and serve as the primary onsite contact.
• Ensure service level agreements (SLAs), quality standards, and productivity goals are met.
• Coach, train, and develop team members while fostering a positive workplace culture.
• Analyze workflows and identify opportunities to improve efficiency and service delivery.
• Assist with staffing, scheduling, reporting, inventory, and operational planning.
• Support technology, equipment, and process-related troubleshooting as needed.

Benefits

• Opportunity to lead a critical customer-facing operation.
• Visible impact on team success and client satisfaction.
• Career growth and leadership development opportunities.
• Collaborative and supportive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed