Site Manager, Primary Care at Lantana Square and Primary Care at Linden Hill

Christiana Care Health Services • Wilmington, DE

2d • Onsite

About The Position

The Medical Group of ChristianaCare is seeking a Site Manager to oversee Primary Care at Lantana Square and Primary Care at Linden Hill. This role involves managing ambulatory practice support staff, ensuring compliance with daily workflows and clinic operations, and providing front-line leadership and problem-solving. The Site Manager will support team members in delivering high-quality patient care, typically managing 1-3 clinics with 20 or more caregivers. Primary Care at Lantana Square offers comprehensive family medicine, and the Site Manager there will oversee a team of two registered nurses, three medical assistants, and two medical office assistants. Primary Care at Linden Hill provides comprehensive medical services for adults and children, and the Site Manager there will oversee a team of four registered nurses, five medical assistants, and three medical office assistants.

Requirements

• High School diploma required.
• 2 years of office practice experience required.
• Proven change leadership skills.
• Strong communication and team-building abilities.
• Strong understanding of accounting principles.
• Ability to create a sense of shared ownership and accountability within the team.
• Ability to manage physician practice communication and work processes independently.
• Ability to adjust to changing workloads.
• Knowledge of organizational policies and practices.
• Adept at directing people of diverse backgrounds and responsibilities.

Nice To Haves

• Associate’s degree preferred.
• Supervisory experience preferred.

Responsibilities

• Leading recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers.
• Conducting check-ins and annual performance evaluations.
• Providing on-site support for daily problem-solving.
• Ensuring clinic staffing is in place to support activities and services.
• Monitoring and coaching front desk caregivers and non-provider caregivers to ensure standard operating procedures and workflows are followed.
• Conducting daily charge and cash reconciliations in accordance with established policies and procedures.
• Maintaining supply levels.
• Planning and leading monthly clinic meetings with non-provider caregivers.
• Supervising and training non-provider caregivers on daily cash handling and copay collections.
• Approving caregiver timecards.
• Adhering to departmental safety rules, and reporting any unsafe activities, conditions, hazards, or safety violations to the supervisor.

Benefits

• Full Medical, Dental, Vision, Life Insurance
• Two retirement planning offerings, including 403(b) with company contributions
• Generous paid time off with annual roll-over and opportunities to cash out
• 12 week paid parental leave
• Tuition assistance
• Annual membership to care.com
• Access to backup care services for dependents through Care@Work
• Retirement planning services
• Financial coaching
• Fitness and wellness reimbursement
• Discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more
• Health insurance
• Paid time off
• Retirement
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED