Site Leader

Ricoh Americas Holdings•Saint Louis, MO

About The Position

The Site Leader is accountable for the daily operations of a small site and serves as a go-to person for a small team. The role reports and escalates facility-related issues to assigned leadership, helps maintain acceptable profit levels, and ensures customer service expectations are met. The Site Leader performs contracted office services, including copy, courier, managed print, hospitality, imaging, and mail services. At sites without an assigned Site Manager, this role is the on-site point person for customer issues and contract compliance. The position oversees daily facility operations, supports staff scheduling, assignments, training, and development, and communicates with customers and internal departments. It monitors service-level agreements, workflow, quality, deadlines, and profitability, and completes required site reports and paperwork. Duties may also include facility support, vendor interaction, inventory and supply orders, conference-room coordination, and audio/visual equipment management.

Requirements

High school diploma or GED.
At least 2 years of experience in a related field, such as B2B or technical work.
At least 2 years of customer-facing work experience.
Proficient knowledge and understanding of technology.
Ability to facilitate processes tactically and present to a small group.
Moderate problem-solving skills.
Intermediate customer service skills.
Intermediate technical aptitude.
Intermediate written and verbal communication skills.
Ability to interpret, comprehend, and apply complex material, data, and instructions; prepare, provide, and convey diversified information.
Moderate dexterity and regular application of basic skills, including calculator and keyboard use, hand tools, and eye-hand coordination.
Some physical effort, including walking, standing, bending, reaching, and lifting or carrying objects weighing up to 50 pounds.

Nice To Haves

Previous training experience is strongly preferred.

Responsibilities

Manage daily operations of a mail room, copy center, or scanning facility and operate relevant office equipment.
May provide courier, reception, switchboard, shipping and receiving, and mail delivery and processing services.
Help assign work, schedule projects, supervise mandatory breaks, and report or escalate facility-related issues to leadership.
Serve as the on-site contact for customer issues and contract compliance at sites without an assigned Site Manager.
Train and develop assigned staff, including providing training on workflows and machine operations as needed.
Handle daily formal contact with the customer.
Implement and manage RICOH Service Excellence programs.
Analyze problems with minimum guidance and manage their resolution.
Understand contractual service-level agreements, track progress, and execute and report compliance and performance-improvement measures to customer contacts.
Assist assigned leadership with recruiting, staffing, and performance management of site personnel.
Maintain positive, professional working relationships with department employees.
Supervise use of company materials and supplies to achieve shift profitability in cost of goods.
Meet quality and deadline standards through effective job scheduling.
Maintain efficient workflow and hold team members accountable for work quality and efficiency.
Resolve issues concerning pricing and orders-in through communication with the sales department.
Complete site reports and other paperwork accurately and on time.
May create and complete work orders, monitor contractors, conduct inspections, report facility issues, and provide support as required.
May interact with contracted vendors, facility management, and occupants.
May reorder office supplies and coordinate conference rooms and A/V equipment resources.
Complete the month-end management report when the Site Manager is absent.
Assist the assigned AOM/ESM or NOM with training and development of site personnel.
Place requisitions for site products and supplies using Oracle iProcurement.
Perform other duties as assigned.