Site Leader

Flexport•Allen, TX

16h

About The Position

Flexport is seeking a Site Leader to oversee its fulfillment center in Dallas, Texas. The role is responsible for managing the facility and its team, ensuring efficient and effective operations, and developing a high-performing fulfillment center. The Site Leader will oversee both direct-to-consumer (D2C) and business-to-business (B2B) fulfillment, with a hands-on focus on efficiency, cost reduction, and customer satisfaction. The position leads more than 300 associates and a team of 10 salaried employees, including department managers and supervisors. It oversees daily fulfillment center operations, financial performance, safety, cross-functional coordination, and continuous improvement, and partners with the Regional General Manager to align site strategies with company goals.

Requirements

Bachelor's degree in business administration, logistics, supply chain management, or a related field; an advanced degree is preferred.
Proven experience as a Site Leader or in a similar leadership role, preferably in a large-scale fulfillment center or distribution environment.
Strong knowledge of fulfillment center operations, including order processing, inventory management, warehousing, and shipping.
Demonstrated success managing and developing large teams of hourly and salaried employees.
Exceptional leadership and communication skills, with the ability to inspire and motivate teams.
Ability to analyze data, metrics, and KPIs to drive performance improvements.
Financial acumen and experience in budgeting, cost management, and operational efficiency.
Ability to work effectively in a fast-paced, high-pressure environment while maintaining attention to detail and accuracy.
Strong problem-solving and decision-making skills, with a strategic mindset.
Familiarity with warehouse management systems (WMS) and other relevant software applications.
Knowledge of health and safety regulations and best practices in a warehousing environment.

Nice To Haves

Advanced degree in business administration, logistics, supply chain management, or a related field.

Responsibilities

Provide leadership, guidance, and mentorship to the team, fostering a positive and productive work environment.
Manage and develop more than 300 associates through hiring, training, coaching, and performance management.
Lead 10 salaried employees, including department managers and supervisors, and align their work with organizational goals.
Oversee daily fulfillment center operations, including order processing, inventory management, and shipping for D2C and B2B customers.
Develop and implement strategies to improve productivity, quality, and customer satisfaction.
Establish appropriate operational distinctions for D2C and B2B fulfillment, including flow paths, picking methods, and shipping requirements.
Monitor KPIs and operational metrics to drive continuous improvement and meet operational targets.
Promote workplace safety, ensure compliance with applicable health and safety regulations, and implement measures to minimize accidents and injuries.
Develop and manage the fulfillment center budget and meet financial objectives while maintaining operational excellence.
Identify opportunities to optimize costs, reduce waste, and improve efficiency without compromising quality or service levels.
Implement cost controls, monitor expenses, and ensure adherence to budget guidelines.
Collaborate with logistics, procurement, customer service, and quality control to coordinate and integrate processes.
Partner with the Regional General Manager to align fulfillment center strategies with company goals and objectives.
Provide senior management with regular reports, updates, and insights on operational performance, challenges, and opportunities.
Promote continuous improvement and innovation, identifying opportunities for process optimization, automation, and technology advancements.
Track industry trends, best practices, and emerging fulfillment center technologies and implement relevant changes as appropriate.