Site Leader

Ricoh•St. Louis, MO

12h

About The Position

The Site Leader is accountable for the daily operations of a small site and serves as a go-to person for a small team. The role reports and escalates facility-related issues to assigned leadership, helps maintain acceptable profit levels, and ensures customer service expectations are met. The Site Leader performs contracted office services, which may include copy, courier, managed print, hospitality, imaging, and mail services. At sites without an assigned Site Manager, the Site Leader is the on-site point person for customer issues and contract compliance. The position oversees mail room, copy center, or scanning facility operations and may also support reception, switchboard, shipping and receiving, mail delivery and processing, conference room coordination, facility inspections, vendor interactions, and supply inventory. The Site Leader trains and develops staff, manages workflow and scheduling, monitors service-level compliance, communicates with customers and internal departments, and completes site and management reports. The role may use Oracle iProcurement to requisition site products and supplies.

Requirements

High school diploma or GED.
At least 2 years of experience in a related field, such as B2B and/or technical work.
At least 2 years of customer-facing work experience.
Demonstrated proficient knowledge and understanding of technology.
Tactical ability to facilitate processes.
Ability to present to a small group.
Moderate problem-solving skills.
Intermediate customer service skills.
Intermediate technical aptitude.
Intermediate written and verbal communication skills.

Nice To Haves

Previous training experience is strongly preferred.

Responsibilities

Oversee daily operations of a mail room, copy center, or scanning facility, including operating office equipment.
Provide or coordinate services that may include courier, reception, switchboard, shipping and receiving, mail delivery and processing, managed print, hospitality, imaging, and copy services.
Serve as a go-to person for a small team; assist with job assignments and project scheduling, supervise mandatory break times, and report or escalate facility issues to assigned leadership.
Act as the on-site point person for customer issues and contract compliance at sites without an assigned Site Manager.
Train and develop assigned staff, including providing training on workflows and machine operations when needed.
Handle daily formal contact with customers and manage customer issues and service expectations.
Implement and manage Ricoh Service Excellence programs.
Analyze problems with minimum guidance and manage their resolution.
Understand contractual Service Level Agreements, track progress, and execute and report compliance and performance improvement measures to customer key contacts.
Assist assigned leadership with recruiting, staffing, and performance management of site personnel.
Maintain positive internal working relationships through professional communication.
Supervise use of company materials and supplies to achieve shift profitability in cost of goods.
Meet quality and deadline standards through effective job scheduling.
Maintain efficient workflow and hold team members accountable for work quality and efficiency.
Coordinate with the sales department to resolve issues involving pricing and orders-in.
Complete site reports and other paperwork accurately and on time.
Perform routine site functions as needed, such as creating or completing work orders, monitoring contractors, conducting inspections, reporting facility issues, and providing support.
Interact with contracted vendors, facility management, and occupants as needed.
Reorder office supplies and manage inventory when assigned.
Coordinate conference rooms and manage A/V equipment resources when assigned.
Complete the month-end management report when the Site Manager is absent.
Assist the assigned AOM/ESM or NOM with training and development of site personnel.
Submit requisitions for site products and supplies using Oracle iProcurement.
Perform other duties as assigned.