Site Leader

Ricoh • California, MO

7h

About The Position

The Site Leader is accountable for the daily operations of a small site and serves as a point person for a small team. The role supports acceptable profitability, ensures customer service expectations are met, and performs contracted office services such as copy, courier, managed print, hospitality, imaging, and mail services. At sites without an assigned Site Manager, the Site Leader is the on-site contact for customer issues and contract compliance. The position reports and escalates facility-related issues to assigned leadership and may support a range of facility, vendor, inventory, conference room, and reporting functions.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a related field, such as B2B and/or technical work.
• At least 2 years of customer-facing work experience.
• Demonstrated proficient knowledge and understanding of technology.
• Ability to facilitate processes tactically.
• Ability to present to a small group.
• Moderate problem-solving skills.
• Intermediate customer service skills.
• Intermediate technical aptitude.
• Intermediate written and verbal communication skills.

Nice To Haves

• Previous training experience is strongly preferred.

Responsibilities

• Manage daily operations of a mail room, copy center, or scanning facility, including use of PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
• May oversee courier, reception, switchboard, shipping and receiving, mail delivery, and mail processing services.
• Serve as a go-to person for a small team by assisting with job assignments and project scheduling, supervising mandatory breaks, and reporting or escalating facility-related issues.
• Act as the on-site point person for customer issues and contract compliance where no Site Manager is assigned.
• Train and develop assigned staff, including providing instruction on workflow and machine operations when necessary.
• Handle daily formal contact with the customer.
• Implement and manage RICOH Service Excellence programs effectively.
• Analyze problems with minimum guidance and manage their resolution.
• Understand contractual Service Level Agreements, track progress, and execute and report compliance and performance-improvement measures to customer key contacts.
• Assist assigned leadership with recruiting, staffing, and performance management of site personnel.
• Maintain positive internal working relationships through professional communication.
• Support shift profitability by supervising the use of company materials and supplies.
• Meet quality and deadline standards through effective job scheduling.
• Maintain efficient workflow by holding team members accountable for work quality and efficiency.
• Resolve issues concerning pricing and orders-in by communicating with the sales department.
• Complete site reports and other paperwork accurately and on time.
• May perform routine functions such as creating and completing work orders, monitoring contractors, conducting inspections, reporting facility issues, and providing support.
• May interact with contracted vendors, facility management, and occupants.
• May reorder office supplies and coordinate conference rooms and A/V equipment resources.
• Complete the month-end management report when the Site Manager is absent.
• Assist the assigned AOM/ESM or NOM with training and development of site personnel.
• Place requisitions for site products and supplies using Oracle iProcurement.
• Perform other duties as assigned.

Benefits

• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401(k)).
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time.
• Paid holidays.
• Additional benefits supporting health, wellness, and personal and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED