Site IT Support Analyst I

Lear Corporation•Auburn Hills, MI

1d•Onsite

About The Position

The Plant IT Technician provides information technology support directly to the manufacturing plant, including production, materials, and shipping, and provides technical assistance to all employees. The role supports plant operations by maintaining IT systems and equipment, monitoring servers and customer communications, troubleshooting reported hardware and software problems, and helping meet quality and on-time delivery objectives. The position also contributes to plant health and safety and quality programs. The employee is expected to follow plant safety rules, identify and report hazards or unsafe conditions, participate in safety activities, and take appropriate action on issues that could affect product quality, processes, or delivery.

Requirements

Associate’s degree (AA/AS), two years of related experience and/or training, or an equivalent combination of education and training.
Ability to work overtime as needed.

Nice To Haves

Working knowledge of AS400.
RPG programming experience.

Responsibilities

Administer LearPics and LPS database tables and configuration as needed to support production and shipping.
Monitor servers and peripheral equipment for faulty output or machine stoppage.
Monitor electronic communication with customers according to established directives.
Record problems, including downtime, and actions taken.
Troubleshoot and follow up on reported hardware and software problems for IT equipment users.
Monitor and maintain adequate inventory of IT operating supplies.
Perform, maintain, and schedule daily system backups for the AS400 and PC Network.
Maintain computer equipment and arrange service when necessary.
Perform data entry and validation when required.
Work overtime as needed.
Participate actively in the self-directed work team model.
Participate in plant recycling programs.
Follow ISO14001 and TS16949 procedures and processes.
Perform other duties as assigned.
Implement hardware and software to support company resource needs and contribute to quality and management objectives.
Know plant safety rules and help ensure employees perform their duties in compliance with them.
Take reasonable precautions to protect employees and promote safe work procedures.
Participate in plant tours to observe health and safety conditions and provide instruction and positive reinforcement.
Ensure prompt corrective action when hazards or unsafe acts are identified.
Participate in the employee participation system and support other employees’ roles in the health and safety program.
Immediately report accidents, unsafe conditions, and unsafe acts to a supervisor.
Initiate action to prevent product, process, or quality-system nonconformances; identify and record problems; recommend or provide solutions through designated channels; and verify implementation of solutions.