Site IT Infrastructure Specialist

Eaton Corporation•Toronto, ON

2d•Onsite

About The Position

Eaton’s Electrical Sector is currently seeking a Site IT Infrastructure Specialist to join our team. This position is based at our Toronto, ON facility and offers benefits from day one. Eaton’s Electrical Sector is a global leader in providing innovative electrical solutions. We power the world around us, including our homes, schools, hospitals, retail stores, factories, data centers, and more. We are committed to powering Canadian infrastructure in an environmentally friendly and energy-efficient way and are looking to hire passionate individuals who are enthusiastic about shaping the future of Eaton. Eaton’s Toronto facility is a Critical Power and Digital Infrastructure (CPDI) warehouse and operations site supporting Eaton’s electrical and power management businesses across Canada. The site plays a key role in warehouse operations, system integration, customer fulfillment, and distribution, with operations tightly integrated into Eaton’s enterprise systems. In addition to core logistics and warehouse functions, the site includes a CPDI Experience Center, designed to host customer visits, executive walkthroughs, and live system demonstrations. The primary function of this position is to provide site support and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote). Day to day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads regional improvement initiatives.

Requirements

Associate degree plus 3 years IT experience or high school diploma plus 5 years IT experience required.
Minimum 5 years of relevant IT service delivery experience and experience with working with IT ticketing system.
No relocation benefit is offered for this position. Only candidates within an 80 km radius of Toronto, ON will be considered.
Legally authorized to work in Canada without company sponsorship now or in the future.
Intermediate knowledge of MS Windows Operating Systems
Intermediate knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
Intermediate knowledge of Hardware Devices - online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
Intermediate knowledge of other IT infrastructure - network, servers, storage, phone systems
Miscellaneous equipment used in manufacturing or warehouse locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
Ability to lead IT initiatives across the organization
Excellent customer service and communication skills
Ability to relate well to people at all levels of the organization
Instructional guidance for Customers
Communications: Communicate clearly across languages and audiences, translating technical content for non-technical users.
Communication – Self Motivation – Leadership – Responsibility – Teamwork – Problem Solving – Technical Agility – Ability to Work Under Pressure – Time Management – Flexibility – Agile Mindset – Conflict Resolution – Negotiation
Core Competencies: Demonstrate sound judgment, attention to detail, empathy, accountability, and effective conflict resolution.
Learning Agility: Actively pursue training and development opportunities.
Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.

Nice To Haves

Bachelor’s degree in IT from an accredited institution.
ITIL (Information Technology Infrastructure Library) foundations certification.
CompTIA A+ certification.
Mentoring of Analysts optional

Responsibilities

Deployment, configuration, and support of hardware client operating systems, and productivity software for end users. Support users with Office 365 and standard productivity tools; provide basic training and guidance.
Assist with mobile device setup and EUC tools, following standard procedures.
Provide hands-on support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, Virtual Machines (VMs), and UPS systems.
Support visitor management systems and maintain knowledge of access control and video surveillance technologies.
Deliver onsite and remote support via BeyondTrust, manage virtual desktops, Zscaler, printers, peripherals, and PC lifecycle; resolve connectivity and security configuration issues.
Troubleshooting across LAN/WAN (including SD-WAN), network security, and OT environments. Assist with support for Network Security Operations technologies that enable secure site connectivity globally including site firewalls, and network segmentation.
Manage on-site cellular tech and support mobile communication devices (femto cells).
Supports OT systems by connecting industrial machines to the network. Understands the role of OT in industrial environments.
Deploy and troubleshoot VoIP/telephony, conference room tech, digital signage, call center connectivity, and POTS-in-a-Box solutions.
Create and maintain technical documentation to support knowledge sharing.
Prioritize the use of AI tools in standard work activities; identify opportunities to automate and streamline to gain efficiencies.
Follow IT Service Management (ITSM): asset management, change management, incident management, request management, problem management, and project management processes to serve end users and maintain high levels of performance in achieving service level agreements.
Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
Provide input on IT process to support the Manufacturing equipment.
Lead the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure.
Participate in internal audits related to IT processes, procedures, software, and systems.
Follow security protocols, report suspicious activity, and apply foundational security principles.
Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba). Maintain accurate ServiceNow records and manage ticket queues for timely resolution.
Support disaster recovery planning, adhere to ITAR/CTD compliance, and apply cybersecurity fundamentals. Comply with, and be an advocate of, company policies and procedures.
Apply EBS, Root Cause Analysis, and CI tools to enhance service delivery.
Lead a small project technical team with minimal supervision.
Mentor new hires and support onboarding experience.
Facilitate telecommunications providers on site.
Resolve user issues independently, manage expectations, and ensure high satisfaction through timely follow-up.
Build trusted partnerships with plant leadership and act as a liaison between IT and business stakeholders.
Perform additional duties upon leadership direction.
On Call as needed, Travel up to 25%