Part - Time Site Facilitator - Campus Life HN - FY 2027
About The Position
The Part-Time Site Facilitator provides operational support for Campus Life and Student Union facilities during evening hours when the Site Coordinator or Campus Manager is not present. The position ensures continuity of services, maintains a safe and welcoming campus environment, and supports student engagement, basic needs access, and programming for students attending classes outside of traditional business hours. The Site Facilitator serves as the primary on-site contact during assigned shifts, overseeing facility operations, responding to incidents in accordance with established protocols, and coordinating with campus partners as needed.
Requirements
- Knowledge of or ability to learn CSN policies, procedures, and emergency protocols.
- Strong interpersonal, communication, and customer service skills.
- Ability to work independently and make sound decisions during evening operations.
- Ability to remain calm and professional in emergency or high-pressure situations.
- Basic computer proficiency, including navigating websites and institutional systems.
- High school diploma or equivalent.
Nice To Haves
- Experience in customer service, office support, facilities operations, or a related field preferred.
Responsibilities
- Oversee the day-to-day operation of the assigned campus site during evening hours.
- Monitor facility usage and ensure compliance with Federal, State, NSHE, and CSN policies and procedures.
- Coordinate with Custodial Services, Operations & Maintenance, and other support services as needed.
- Complete and submit work orders and notify the Supervisor by email upon submission.
- Implement room changes as necessary in a professional and diplomatic manner and follow up with the Supervisor via email with relevant details.
- Provide high-quality customer service to students, faculty, staff, and visitors.
- Answer incoming telephone calls and route inquiries to appropriate departments.
- Assist campus visitors with directions and general information.
- Utilize the CSN website and internal resources to locate faculty/staff for contact information and college program details.
- Serve as the on-site point of contact for the Student Union during evening operations for facility and student-related concerns.
- Work in collaboration with campus security to maintain a safe and secure learning environment.
- Notify appropriate on-call staff and emergency personnel, including Security, Custodial Services, and Operations & Maintenance, when situations arise.
- Follow established emergency protocols and coordinate with Campus Life leadership, and University Police Services, and campus as necessary.
- Support Campus Life programming, student engagement initiatives, and special events scheduled during evening hours.
- Assist with extended-hour operations of the Coyote Cupboard to support student basic needs access.
- Collaborate with Learning Center staff, as applicable, to support programming and student resource initiatives aligned with Campus Life services.
- Provide access to Lactation Rooms for nursing mothers, study rooms, and other specialty rooms.
- Always Represent CSN and Campus Life in a professional manner.
- Report urgent incidents or concerns immediately to the Supervisor via telephone.
- Report site activity daily
- Perform other duties as assigned to support campus operations and student services.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
