Site Experience Attendant

CLYDESDALE HOLDING DBA CALIBER CAR WASH•Stockbridge, GA

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout every stage of a car wash visit. This dynamic role combines customer service, membership sales, tunnel operations, and site maintenance to support operational flexibility and a positive experience for customers and team members. Attendants rotate among multiple work areas throughout the day, adapting to business needs while developing a broad operational skill set. The position supports growth of Caliber's Limitless Wash Club membership program and is eligible to participate in the company's membership commission program. The role is designed to develop operational knowledge and customer service skills for future opportunities such as Assistant Site Manager, Senior Assistant Site Manager, Site Manager, and Multi-Site Leadership.

Requirements

Excellent communication and interpersonal skills.
Positive attitude and passion for serving customers.
Comfort recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Ability to stand and walk for extended periods; lift, push, pull, and carry up to 30 pounds; and frequently bend, reach, squat, kneel, and climb.
Ability to communicate effectively and work around moving vehicles and mechanical equipment while following safety procedures.

Nice To Haves

High school diploma or equivalent.
Previous customer service, retail, hospitality, or sales experience.

Responsibilities

Welcome customers enthusiastically and professionally, explain wash packages, memberships, and promotions, and recommend products and services based on customer needs.
Process transactions accurately and efficiently, resolve customer questions and concerns, and contribute to membership growth goals.
Maintain a positive and energetic presence throughout each shift.
Safely guide vehicles into the wash tunnel, follow loading procedures, monitor vehicle flow, communicate with customers during loading, and report equipment or safety concerns.
Assist customers in vacuum and parking areas and keep the site, grounds, and customer-facing areas clean, organized, and welcoming.
Empty trash receptacles, replenish amenities such as cleaners and towels, and perform routine housekeeping.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities; adapt to changing business and staffing needs.
Support team members, participate in training and development, and demonstrate flexibility and a team-first attitude.
Follow company safety policies and operating procedures, wear required personal protective equipment, maintain a safe working environment, report unsafe conditions or incidents, and protect company assets.