Site Experience Attendant

CLYDESDALE HOLDING LLC DBA CALIBER CAR WASH•Stockbridge, GA

5d•$15 - $16•Onsite

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout each stage of a car wash visit. The role combines customer service, membership sales, tunnel operations, and site maintenance, with attendants rotating among work areas to meet business needs and build a broad operational skill set. The position supports growth of Caliber’s Limitless Wash Club membership program and is eligible to participate in the company’s membership commission program. The attendant welcomes and assists customers, explains wash packages, memberships, and promotions, processes transactions, and handles questions and concerns. They also guide vehicles through the wash tunnel, support vacuum and parking areas, maintain site cleanliness and amenities, and follow safety and operating procedures. The role involves working outdoors in varying weather, around moving vehicles and mechanical equipment, and collaborating with team members while adapting to changing operational priorities. The role is designed to build operational knowledge and customer service skills in preparation for potential future opportunities such as Assistant Site Manager, Senior Assistant Site Manager, Site Manager, and multi-site leadership.

Requirements

Excellent communication and interpersonal skills.
Positive attitude and passion for serving customers.
Comfort recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Ability to frequently stand and walk for extended periods; lift, push, pull, and carry up to 30 pounds; and frequently bend, reach, squat, kneel, and climb.
Ability to communicate effectively with customers and team members and work around moving vehicles and mechanical equipment while following safety procedures.

Nice To Haves

High school diploma or equivalent preferred.
Previous customer service, retail, hospitality, or sales experience preferred.

Responsibilities

Welcome customers and provide enthusiastic, professional service.
Educate customers about wash packages, Limitless Wash Club memberships, and promotions; recommend products and services based on customer needs.
Process transactions accurately and efficiently, resolve customer questions and concerns, and contribute to membership growth goals.
Maintain a positive, energetic presence throughout each shift.
Safely guide vehicles into the wash tunnel, perform loading procedures according to safety standards, monitor vehicle flow, and communicate with customers during loading.
Immediately report equipment or safety concerns.
Assist customers in vacuum and parking areas.
Maintain a clean, organized, and welcoming site, including emptying trash, replenishing amenities, and performing routine housekeeping on the site and grounds.
Ensure customer-facing areas meet Caliber’s standards.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities; adapt to business needs and staffing priorities.
Support team members, participate in training and development, and demonstrate flexibility and a team-first attitude.
Follow company safety policies and operating procedures, wear required personal protective equipment, maintain a safe working environment, report unsafe conditions or incidents, and protect company assets.