Site Experience Attendant

CLYDESDALE HOLDING LLC DBA CALIBER CAR WASH•Phenix City, AL

5d•Onsite

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout every stage of a car wash visit. The role combines customer service, membership sales, tunnel operations, and site maintenance to support operational flexibility and provide a positive experience for customers and team members. Attendants rotate among work areas during the day in response to business needs, while developing a broad skill set. The role supports growth of Caliber's Limitless Wash Club membership program and is eligible to participate in the company's membership commission program. The position is designed to build operational knowledge and customer service skills and prepare team members for future opportunities such as Assistant Site Manager, Senior Assistant Site Manager, Site Manager, and Multi-Site Leadership. Caliber Car Wash is an equal opportunity employer and follows applicable federal, state, and local nondiscrimination laws.

Requirements

High school diploma or equivalent preferred.
Previous customer service, retail, hospitality, or sales experience preferred.
Excellent communication and interpersonal skills.
Positive attitude and passion for serving customers.
Comfortable recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Ability to frequently stand and walk for extended periods; lift, push, pull, and carry up to 30 pounds; and frequently bend, reach, squat, kneel, and climb.
Ability to communicate effectively with customers and team members and work around moving vehicles and mechanical equipment while following safety procedures.

Nice To Haves

Previous customer service, retail, hospitality, or sales experience.
High school diploma or equivalent.

Responsibilities

Welcome customers and explain wash packages, Limitless Wash Club memberships, and promotions.
Recommend products and services based on customer needs, process transactions accurately, address questions and concerns, and contribute to membership growth goals.
Maintain an energetic and professional presence throughout each shift.
Guide vehicles safely into the wash tunnel, follow loading procedures, monitor vehicle flow, communicate with customers during loading, and report equipment or safety concerns.
Assist customers in vacuum and parking areas and maintain a clean, organized, welcoming site.
Empty trash receptacles, replenish amenities, perform routine housekeeping, and maintain customer-facing areas to company standards.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities; adapt to business needs and staffing priorities.
Support fellow team members, participate in training and development, and demonstrate flexibility and a team-first attitude.
Follow company safety policies and procedures, wear required personal protective equipment, maintain a safe work environment, report unsafe conditions or incidents, and protect company assets.