Site Experience Attendant

CLYDESDALE HOLDING DBA CALIBER CAR WASH•Phenix City, AL

About The Position

The Site Experience Attendant (SEA) delivers an exceptional customer experience throughout every stage of a car wash visit. This dynamic role combines customer service, membership sales, tunnel operations, and site maintenance, providing operational flexibility and a positive experience for customers and team members. Attendants rotate among several work areas during the day to support business needs and develop a broad skill set. The role contributes to growth of Caliber's Limitless Wash Club membership program and is eligible for the company's membership commission program. The position is designed to build well-rounded operational knowledge and customer service skills, preparing team members for potential advancement to Assistant Site Manager, Senior Assistant Site Manager, Site Manager, and multi-site leadership roles. Caliber Car Wash provides equal employment opportunities and complies with applicable nondiscrimination laws.

Requirements

Excellent communication and interpersonal skills.
A positive attitude and passion for serving customers.
Comfort recommending memberships and additional services.
Ability to work independently and as part of a team.
Strong attention to safety and operational procedures.
Dependability, excellent attendance, and punctuality.
Willingness to work outdoors in varying weather conditions.
Ability to learn multiple operational functions through cross-training.
Ability to frequently stand and walk for extended periods; lift, push, pull, and carry up to 30 pounds; and frequently bend, reach, squat, kneel, and climb.
Ability to communicate effectively with customers and team members and work around moving vehicles and mechanical equipment while following safety procedures.

Nice To Haves

High school diploma or equivalent.
Previous customer service, retail, hospitality, or sales experience.

Responsibilities

Welcome customers with enthusiasm and professionalism.
Explain wash packages, Limitless Wash Club memberships, and promotions; recommend products and services based on customer needs.
Process transactions accurately and efficiently.
Respond to customer questions and concerns and provide exceptional service.
Contribute consistently to membership growth goals and maintain a positive, energetic presence throughout each shift.
Safely guide vehicles into the wash tunnel and perform loading procedures according to safety standards.
Monitor tunnel operations for efficient vehicle flow and communicate clearly with customers during loading.
Immediately report equipment or safety concerns.
Assist customers in vacuum and parking areas.
Keep the site, grounds, and customer-facing areas clean, organized, welcoming, and consistent with Caliber standards.
Empty trash receptacles and replenish amenities such as multipurpose cleaner, glass cleaner, and towels.
Rotate among customer engagement, sales, tunnel operations, and lot responsibilities throughout the day.
Adapt to changing business needs and staffing priorities, support team members, and participate in ongoing training and development.
Follow safety policies and operating procedures, wear required personal protective equipment, and report unsafe conditions or incidents immediately.
Maintain a safe working environment, protect company assets, and uphold operational standards.