Site Director, DC (North East, MD)

ALO•North East, MD

About The Position

The Site Director, DC leads and manages all aspects of a high-volume, fast-paced distribution center, ensuring timely shipment delivery, operational efficiency, productivity, and compliance with company policies and industry standards. The role drives performance and throughput capacity, oversees inventory management and inbound and outbound logistics, and ensures goods are processed and shipped on time to meet customer demand. The Site Director provides end-to-end leadership of an always-on fulfillment operation, delivering exceptional customer service through accurate same-day and next-day order fulfillment while optimizing cost, speed, scalability, and safety. The role leads operational excellence across people, processes, technology, and automation.

Requirements

Bachelor’s degree in supply chain, Operations, Engineering, Business, or a related field.
8–12+ years of operations leadership experience in e-commerce, omnichannel, or high-volume fulfillment.
Deep understanding of e-commerce fulfillment workflows and last-mile delivery requirements.
Proven experience managing large, multi-shift teams in a fast-paced fulfillment environment.
Strong data-driven decision-making and KPI management skills.
Experience leading automation, technology, and change initiatives.
Financial acumen with site-level P&L or budget ownership.
Strong leadership, communication, and execution focus.
Ability to work flexible schedules, including nights, weekends, and holidays.

Nice To Haves

Master’s degree in supply chain, Operations, Engineering, Business, or a related field.

Responsibilities

Lead fulfillment center operations, including inbound receiving, put-away, picking, packing, shipping, returns, and reverse logistics.
Deliver high service levels for same-day, next-day, and peak-season order fulfillment while maintaining order accuracy, fast cycle times, and a consistent customer experience.
Own peak planning and execution for holiday surges, flash sales, and promotional events.
Manage labor forecasting, flexible staffing models, and capacity planning; develop contingency plans for demand spikes and system outages.
Build and lead a high-performing leadership team in a 24/7 or extended-hours environment.
Drive employee engagement, retention, training, and career development.
Champion workplace safety and ensure compliance with OSHA and other workplace safety standards.
Oversee performance and optimization of WMS, OMS, TMS, labor management, and fulfillment technologies.
Lead implementation and scaling of automation, including sortation, robotics, AMRs, goods-to-person systems, and packing automation.
Partner with IT and engineering teams to improve system reliability and throughput.
Apply Lean, Six Sigma, and Kaizen principles to improve speed, quality, and cost.
Analyze fulfillment KPIs, including units per hour, order cycle time, on-time ship rate, and cost per order.
Lead root-cause analysis and corrective actions for service failures and customer escalations.
Own the site budget, including labor, freight, packaging, maintenance, and capital expenditures.
Deliver productivity gains and cost-per-order improvements while maintaining service excellence.
Track and report site performance to senior leadership with clear action plans.
Partner with E-Commerce, Merchandising, Transportation, Customer Experience, HR, Finance, and IT teams.
Serve as the primary site contact for executive leadership and third-party logistics partners.
Assume additional responsibilities as needed.