Site Coordinator -DSP

Mission Action•Sf, CA

About The Position

The Site Coordinator works closely with the Program Director to oversee a team of Lead Shelter Monitors, Shelter Monitors, and a Care Coordinator at the Dolores Shelter Program. The team monitors guests’ safety and well-being, conducts regular wellness checks, supports guest needs, and provides regular food service. The role includes staff supervision and support, training, meeting and schedule coordination, and communication with city partners about services and site operations. The position requires flexibility and includes some nights and weekends.

Requirements

At least 3 years of direct client experience, preferably in housing and shelter programs.
At least 2 years of experience managing other team members.
Demonstrated knowledge or experience working with individuals experiencing homelessness.
Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
Strong written and oral communication skills.
Ability to work independently and as part of a multidisciplinary team.
Proficiency with basic computer programs, including Microsoft Word, Outlook, and Excel.
Commitment to housing justice and inclusive, multicultural programming.
Understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco, particularly the Mission District.
Background in and passion for working with low-income and immigrant communities on affordable housing, land use, and/or immigrant and worker rights.

Nice To Haves

Familiarity with affordable housing, land use, immigrant and worker rights issues in the Mission District and San Francisco.
Bilingual written and oral Spanish skills.
Lived experience relevant to the communities served.

Responsibilities

Directly supervise and support Lead Shelter Monitors, who supervise Shelter Monitors.
Work with the Program Director and HR to troubleshoot staffing concerns.
Train new staff and ensure team members carry out their responsibilities.
Organize team meetings for training and review of responsibilities, policies, procedures, and best practices.
Check timesheets daily to ensure staff enter their hours correctly in the organization’s iSolved system.
Ensure staff and guests follow COVID-19 precautions in accordance with SFDPH guidance, and follow appropriate protocols after exposure.
Coordinate with staff and San Francisco city departments on building maintenance, janitorial services, food service, and security.
Support client-related issues using de-escalation, harm reduction, and conflict-resolution techniques.
Manage crisis intervention and critical incidents, taking appropriate steps to support guest and staff well-being.
Establish a client-centered, trauma-informed team approach to help clients exit homelessness and access safe, dignified housing.
Conduct business in accordance with the Mission Action Employee Handbook and exercise sound judgment in the interests of the agency and community.
Work within the agency’s mission, vision, values, theory of change, and commitments to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.
Treat each community member with respect and dignity.
Perform other duties as assigned.