Site Coordinator/Office Manager

Highbar Physical Therapy•Pawtucket, RI

11d

About The Position

Highbar Physical Therapy is seeking a Site Coordinator/Office Manager for its outpatient physical therapy practice. The role works within a collaborative team and involves a variety of administrative responsibilities. The Site Coordinator provides administrative training, oversees day-to-day clinic activities and authorizations, and communicates closely with the Clinic Director. Under the Practice Manager's direction, the coordinator also helps coordinate staffing to ensure adequate administrative support.

Requirements

High school diploma or GED.
Two to three years of related experience and/or training.

Nice To Haves

Associate degree in healthcare administration or a related field of study.

Responsibilities

Train and onboard administrative staff (PCCs) and train Exercise Specialists on the administrative components of their role.
Assist in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support.
Recommend and implement ways to promote clinic efficiency and effectiveness.
Oversee daily service excellence, including facility maintenance, IT issues, and the patient customer experience.
Monitor key performance metrics, including cancellations, no-shows, visits, customer service, and authorizations.
Oversee authorizations within the clinic or region.
Answer a multi-line telephone system and obtain demographic and insurance information from new patients scheduling initial evaluations.
Collect patient co-payments and document transactions on written receipts.
Run daily co-pay collection reports to ensure collection accuracy.
Manage patient appointments and cancellations, and review therapist schedules to fill openings effectively using a medical records system.
Document pertinent conversations for future reference.
Document patient visits and fax initial evaluations, discharge summaries, and notes to the appropriate physician.
Contact insurance companies to obtain authorizations and track approved visits.
Negotiate payment terms with customers according to established guidelines to minimize the potential for collection agency involvement.
Monitor patient accounts by regularly running detailed day sheet, plan-of-care compliance, and balance reports.
Complete weekly reporting and dashboard items, including Affidavit reporting, the eligibility dashboard, and active cases.
Perform other duties as assigned.