SIS Administrative Services Manager

American University•Washington, DC

12d•$26 - $29•Onsite

About The Position

This position coordinates the administrative and facility/event support functions for faculty, staff, and students within the School of International Service (SIS). It serves as the primary contact for scheduling and logistics of internal events and for renting, scheduling, and logistics of SIS space to external organizations. This position is the primary contact person for all inquiries about the school and is responsible for ensuring that the SIS Hub operates smoothly. They also serve as the primary liaison with other university offices related to office relocation and new hire on-boarding logistics. This position reports directly to the Senior Manager, Facilities Operations and is directly responsible for the daily supervision of 15 - 25 Federal Work Study (FWS) students. This position requires a minimal amount of supervision and often executes tasks independently. It is responsible for overseeing the logistics that ensures full-time faculty, adjunct faculty and staff receive the resources and services they need to perform their job. They order office supplies, oversee booking of events, and are responsible for the maintenance of office equipment.

Requirements

Bachelor's degree or equivalent in training and experience.
2 - 4 years of relevant experience.
Excellent written and verbal communication skills, and attention to detail are required.
Demonstrated ability to develop and maintain working relationships in a culturally diverse environment.
Proficiency in computer applications is essential.
Must be able to lift and/or move objects up to 25 pounds.

Nice To Haves

3 - 5 years of relevant experience.
EMS and Workday software proficiency preferred.

Responsibilities

Overseeing and maintaining the EMS scheduling system to process space requests for event and meeting spaces within SIS.
Working with the Senior Manager of Facilities Operations to develop and adjust policy and procedures for planning and executing events in the school and communicating said policies and procedures to those with inquiries.
Managing student staff that facilitates setting up logistics for events within SIS.
Managing inventory of event related equipment (tables, chairs, etc.), and assists with allocating resources (staff, furniture, equipment, etc.).
May be required to lift and move furniture and equipment and personally address matters of an urgent and immediate nature.
Serving as SIS liaison for Summer Conferences and coordinating external group invoicing for summer clients.
Managing inquiries of faculty, staff, visitors, and high-profile guests.
Hiring, training, and supervising up to 2 student wages and 15 - 25 Federal Work Study (FWS) student staff at the SIS HUB front desk.
Coordinating inventory of HUB supplies and placing weekly orders and maintaining office supplies for all faculty and staff within SIS and EQB.
Reporting maintenance concerns of office equipment and monitoring those service contracts.
Coordinating faculty copy and scan requests.
Assisting the Senior Manager of Facilities Operations in planning and coordinating faculty moves and other office and storage space assignments.
Assisting with developing policies and procedures for facility related issues and enforcing facilities related policies to ensure safety of the community.
Serving as the second point of contact for building maintenance requests, after the Senior Facilities Manager.
Assisting in maintaining the SIS key inventory for faculty, staff and students as necessary.
Handling special requests and inquiries as assigned.