Silk's Server - Part Time (Swing Shift)

Oaklawn•Hot Springs, AR

10d

About The Position

The Silk’s Server provides knowledgeable, prompt, friendly, and courteous food and beverage service to dining guests, aiming to exceed expectations while maintaining a friendly and professional image at the Hotel/Casino. The role supports Oaklawn’s customer-service standards, maintains confidentiality, and works with restaurant guests, bussers, hosts, and other servers. The server maintains current knowledge of the menu and makes recommendations and upsells in keeping with service standards. The role uses a POS system to enter orders and handle checks, follows cash-handling and gaming guidelines, prepares and maintains service stations and dining areas, delivers orders within designated time standards, and monitors and resolves service issues. Other duties include supporting table bussing and setup, cleaning and maintaining equipment, recognizing Diamond and Emerald players, promoting casino events and programs, and following Oaklawn Racing Casino Resort policies and procedures.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
Two or more years of dining server experience required.
Ability to handle several projects and tasks at the same time.
Ability to perform the physical job duties of Food & Beverage team members.
Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
Must be able to qualify for licenses and permits required by federal, state, and local regulations.
Must successfully complete R.S.A.
Applicants must complete a pre-employment drug screen and background check.

Nice To Haves

Fine dining experience preferred.
Casino experience preferred.

Responsibilities

Provide knowledgeable, prompt, friendly, courteous, and professional food and beverage service to dining guests.
Promote and demonstrate superior customer service in accordance with department and company standards and programs.
Maintain strict confidentiality in departmental and company matters.
Provide responsive service to restaurant guests, bussers, and restaurant hosts/hostesses.
Maintain accurate knowledge of menu pronunciation, preparation techniques, seasonings, ingredients, and presentation; recommend items and upsell appetizers, beverages, and desserts based on guest preferences.
Use the POS system to enter food and beverage orders accurately; manually itemize totals and present checks to the correct guests when necessary.
Follow cash-handling and gaming guidelines and handle guests’ receipts according to internal policy.
Set up and maintain service stations, tables, common areas, and dining rooms; ensure service items are polished, stocked, and set to standards.
Maintain sufficient service-station supplies, including silverware, china, sugar creamers, iced tea, and coffee, according to business levels.
Maintain knowledge of liquor and wine service and state laws governing the sale and service of alcoholic beverages.
Deliver prepared food to the appropriate guests within designated time standards.
Monitor and resolve service issues for the outlet according to service standards.
Assist bus help with bussing, cleaning, and setting tables as needed.
Maintain cleanliness of designated areas and deep-clean restaurant equipment as scheduled or required, following health and safety standards.
Operate and maintain equipment in accordance with established guidelines and safety procedures.
Recognize Diamond and Emerald players and provide them with appropriate service.
Know and promote current casino events and programs and provide directions to casino areas.
Clear, clean, reset, and maintain the assigned station during the shift.
Assist other servers in providing the best possible service.
Stay up to date on casino events and hours of operation for all food and beverage outlets.
Follow established Oaklawn Racing Casino Resort procedures and policies.