Signs Project Manager

GRAPHCOM•Gettysburg, PA

3d•Onsite

About The Position

The Project Manager II manages rigid signage, fabric graphics, and grand-format projects for Graphcom clients, including multi-location sign programs ordered through Graphcom’s DSF storefronts. The role is responsible for helping clients achieve desired outcomes while maintaining project scope, budget, and timelines, and for delivering a consistent, high-quality customer service experience. It also supports client relationship growth and improvements to team processes and performance. This is an in-house, on-site position at Graphcom’s Orrtanna, Pennsylvania office, with daily in-person coordination across estimating, design, production, installation, and shipping. The position requires occasional client-site visits and may require irregular or protracted hours.

Requirements

High school graduate at minimum.
Three to five years of relevant experience in project management, account coordination, estimating, or production.
Must reside in or near Gettysburg, Pennsylvania, or be willing to relocate.
Must be excluded from the System for Award Management (SAM) List of Excluded Individuals and Entities and the LEIE prior to hire and throughout employment.
Must complete required training courses upon hire and annually thereafter and maintain compliance with company policies and procedures.
Organized and detail-oriented, with problem-solving ability and a self-directed work ethic.
Excellent communication skills, a personable manner, a positive attitude, and professional demeanor.
Flexible and calm under pressure, with a collaborative mindset and ability to work in a team-centered environment.
Able to perform the physical demands described, with reasonable accommodations where applicable, including occasional lifting or moving of up to 25 pounds and the specified vision abilities.

Nice To Haves

An associate’s degree or bachelor’s degree.
Experience in signage, print, or a related production environment.
Experience with sign or print production and project management software such as Monarch.
Comfort learning web-to-print/storefront ordering systems such as DSF and Graphcom’s broader sign product range, including fabric graphics and grand-format printing.
Basic knowledge of sign engineering, permitting, and county requirements, or the ability to learn them quickly.

Responsibilities

Communicate client project requests to the estimating team and estimates to clients for approval.
Open jobs in Monarch after receiving approved estimates and job records, and develop project plans and schedules that align with the agreed scope and budget.
Build project schedules and collaborate with the Production Manager and Scheduler to meet production, permitting, and installation deadlines.
Create and maintain written job tickets in Monarch, verifying project details such as contact information, installation information, and special instructions.
Organize digital files and client-supplied materials for shared team access.
Schedule and facilitate internal launch meetings as needed, including preparing agendas and recording notes and action items.
Provide regular updates to clients and their business development representatives or account managers.
Schedule final site surveys after estimate approval and ensure survey results are recorded in Monarch before releasing jobs to production.
Route artwork to the Signs Designer and manage client proof approval.
Coordinate permit applications, confirm permits are received before installation, and follow up on final inspections.
Coordinate deliveries and installation dates with shipping, drivers, and the installation team; make pre-installation calls to confirm site readiness.
Answer client questions about production methods and limitations in coordination with the Production Manager.
Manage and support sign orders placed through Graphcom’s DSF storefronts, helping clients place and track orders across multiple locations.
Work with sales/business development and storefront administrators to onboard new storefront clients and grow existing sign programs.
Provide client service with the goal of growing client relationships; for clients without a dedicated account manager, help develop the account toward a size that could support one.
Look for opportunities to improve team performance and processes, maintain trust and shared knowledge, support collaborative problem-solving, and review project status and concerns as needed.
Provide guidance and informal mentorship to less experienced project management staff as needed.
Learn and support Graphcom’s sign products, including fabric graphics and grand-format printing as well as rigid signage.
Maintain current industry knowledge through training, workshops, conferences, tradeshows, and other educational or networking opportunities.
Maintain security and confidentiality in accordance with company policy and complete required training upon hire and annually thereafter.
Comply with company policies and procedures and perform other duties as assigned by the Supervisor and/or President/CEO.