SIGNS PROJECT MANAGER

GRAPHCOM Inc•Hamiltonban Township, PA

4d•Onsite

About The Position

The Project Manager II works within Graphcom’s Signs division, managing rigid signage, fabric graphics, and grand-format projects, including multi-location sign programs ordered through Graphcom’s DSF storefronts. The role ensures clients achieve desired outcomes while projects remain within scope, budget, and schedule, and supports Graphcom’s goal of providing a repeatable, high-quality customer service experience. The position also focuses on growing client relationships and improving team processes and performance. This is an on-site role based at Graphcom’s Orrtanna, Pennsylvania office, with daily in-person coordination with estimating, design, production, installation, and shipping. The employee must reside in or near Gettysburg, Pennsylvania, or be willing to relocate; remote and hybrid work are not available.

Requirements

High school graduate at minimum.
Three to five years of relevant experience in project management, account coordination, estimating, or production.
Organized and detail-oriented, with problem-solving ability and a self-directed work ethic.
Excellent communication skills, a personable and positive attitude, and professional demeanor.
Flexibility and calm under pressure.
Collaborative mindset and willingness to work in a team-centered environment.
Ability to learn web-to-print/storefront ordering systems and Graphcom’s broader sign product range.
Basic knowledge of sign engineering, permitting, and county requirements, or ability to learn them quickly.
Must reside in or near Gettysburg, Pennsylvania, or be willing to relocate; the position is in-house and cannot be performed remotely or in a hybrid arrangement.
Must be excluded from the System for Award Management (SAM) List of Excluded Individuals and Entities and the LEIE before hire and throughout employment; inclusion in the LEIE is grounds for immediate dismissal.
Must occasionally lift or move up to 25 pounds and meet the physical demands described for the role.

Nice To Haves

An associate’s or bachelor’s degree.
Experience in signage, print, or a related production environment.
Experience with sign or print production and project management software such as Monarch.
Experience with web-to-print or storefront ordering systems such as DSF.
Knowledge of sign engineering, permitting, and county requirements.

Responsibilities

Communicate client project requests to the estimating team and estimates to clients for approval.
Open jobs in Monarch using the approved estimate and job record, including scope, assumptions, survey requirements, and quoted outside services.
Develop project plans and schedules that align with the agreed scope and budget.
Collaborate with the Production Manager and Scheduler to meet production, permitting, and installation deadlines.
Create and maintain written job tickets in Monarch, verifying contact details, installation information, and special instructions.
Organize digital files and client-supplied materials for shared access by the team.
Schedule and lead internal launch meetings when needed, including preparing agendas and recording notes and action items.
Provide regular project updates to clients and their business development representative or account manager.
Schedule final site surveys after estimate approval and ensure survey results are recorded in Monarch before production begins.
Route artwork to the Signs Designer and manage client proof approvals.
Coordinate permit applications, confirm permits are obtained before installation, and follow up on final inspections.
Coordinate deliveries and installation dates with shipping, drivers, and the install team, and make pre-installation calls to confirm site readiness.
Answer client questions about production methods and limitations in coordination with the Production Manager, Signs.
Manage and support sign orders placed through Graphcom’s DSF storefronts, helping clients place and track orders across locations.
Work with sales/business development and storefront administrators to onboard storefront clients and grow existing sign programs.
Provide client service with the goal of growing client relationships; for clients without a dedicated account manager, help grow the account toward that level of support.
Look for opportunities to improve team performance and processes, maintain trust and shared knowledge, and support collaborative problem solving.
Review project status with colleagues as needed, address concerns, and collaborate on solutions.
Provide guidance and informal mentorship to less experienced project management staff as needed.
Learn and support Graphcom’s range of sign products, including fabric graphics and grand-format printing.
Maintain current industry knowledge through training, workshops, conferences, trade shows, and other educational or networking opportunities.
Maintain security and confidentiality in accordance with company policy.
Complete required training upon hire and annually thereafter, and comply with company policies and procedures.
Perform other duties as assigned by the Supervisor and/or President/CEO.