Shuttle Van Driver

Hampton Inn Grapevine•Grapevine, TX

About The Position

A Hotel Shuttle Van Driver provides safe and efficient transportation to hotel guests, ensuring their comfort and satisfaction. The driver operates a hotel-owned shuttle van or minibus to transport guests to and from the hotel, nearby airports, attractions, and other destinations. The role also supports other departments in serving guests, particularly during high-volume periods, and requires attendance at meetings as needed. Raines is a family-owned development, management, and investment company established in 1988. It develops, operates, and owns leading hotel brands and boutique hotels, and describes its culture as family-oriented and focused on building relationships with associates, partners, and local communities. A pre-employment background check is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Raines is an equal opportunity employer.

Requirements

Experience in the hospitality industry as a shuttle or van driver, front desk agent, or in a related position.
Experience driving multiple people in a van-type setting.
Valid driver's license in the state of operation.
High school diploma, GED, or equivalent.
Successful completion of a pre-employment background check.

Responsibilities

Safely and courteously transport hotel guests to and from destinations such as airports, event venues, restaurants, and local attractions.
Assist guests with loading and unloading luggage and personal belongings.
Conduct daily pre-trip and post-trip shuttle van inspections and promptly report issues or maintenance needs.
Follow safety and traffic regulations, including seatbelt use, speed limits, and local driving laws.
Greet guests professionally and maintain a positive, customer-focused attitude.
Provide information about local attractions, services, and points of interest when requested.
Coordinate guest transportation with the front desk, concierge, and other relevant hotel departments.
Keep the shuttle van clean and well-maintained inside and out.
Stock the van with necessary supplies, such as water, maps, and promotional materials.
Maintain a punctual and reliable schedule so guests reach their destinations on time.
Adapt to traffic and weather conditions and reroute as necessary.
Handle transportation payments or vouchers and issue receipts when required.
Respond professionally and efficiently to emergencies or unforeseen situations, such as vehicle breakdowns or guest medical issues.
Follow guest check-in and security procedures and report suspicious activity to security, a manager, or the manager on duty.
Assist all departments in serving guests, especially during high-volume periods.
Attend meetings as required.