Shuttle Van Driver

Hampton Inn Grapevine•Grapevine, TX

22h

About The Position

A Hotel Shuttle Van Driver provides safe and efficient transportation for hotel guests, ensuring their comfort and satisfaction. The role operates a hotel-owned shuttle van or minibus to transport guests to and from the hotel, airports, event venues, restaurants, attractions, and other destinations. The driver also assists with luggage, provides local information when requested, coordinates with hotel departments, and maintains the vehicle and its supplies. A valid driver’s license in the state of operation and a minimum high school diploma, GED, or equivalent are required. Relevant hospitality experience and experience driving multiple passengers in a van-type setting are sought. A pre-employment background check is required. Raines is a family-owned, integrated development, management, and investment company established in 1988. The company describes its culture as family-oriented and focused on relationships with associates, partners, and local communities. Raines offers medical, dental, and vision benefits, a 401(k), a generous PTO program, and opportunities for career advancement. Raines is an equal opportunity employer and states that reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Experience in the hospitality industry as a shuttle or van driver, front desk agent, or in a related position.
Experience driving multiple people in a van-type setting.
Valid driver’s license in the state of operation.
Minimum high school diploma, GED, or equivalent.
Successful completion of a pre-employment background check.

Responsibilities

Safely and courteously transport hotel guests to and from airports, event venues, restaurants, local attractions, and other destinations.
Assist guests with loading and unloading luggage and personal belongings.
Conduct daily pre-trip and post-trip inspections of the shuttle van and promptly report issues or maintenance needs.
Follow safety and traffic regulations, including seatbelt requirements, speed limits, and local driving laws.
Greet guests professionally and maintain a friendly, customer-focused attitude.
Provide information about local attractions, services, and points of interest when requested.
Coordinate guest transportation with the hotel front desk, concierge, and other relevant departments.
Keep the shuttle van clean and well-maintained inside and outside.
Ensure the van is stocked with supplies such as water, maps, and promotional materials.
Maintain a punctual and reliable schedule, adapting to traffic and weather conditions and rerouting as needed.
Handle transportation payments or vouchers and issue receipts when required.
Respond professionally and efficiently to emergencies or unforeseen situations, including vehicle breakdowns and guest medical issues.
Follow guest check-in and security procedures and report suspicious activity to security, a manager, or the manager on duty.
Assist all departments with guest service, especially during high-volume periods.
Attend meetings as required.