About The Position

The Coach Operator transports corporate employees between designated stops by following safety protocols, schedules, and predetermined routes. The position requires safe vehicle operation, reliable attendance, compliance with traffic and transit regulations, and professional interactions with riders, dispatch, and managers. Operators provide customer service by answering questions about schedules, routes, transfer points, and delays, and report maintenance, route, road, accident, or traffic-disruption concerns promptly. The role also involves completing vehicle safety checks and electronic logs, using navigation and communication technology, and assisting ADA passengers with loading and unloading. Flexible scheduling may include split shifts and work outside regular days and shifts.

Requirements

  • Clean driving record.
  • Valid Class A or B Commercial Driver’s License (CDL).
  • Passenger endorsement.
  • Ability to pass a DOT physical, drug test, and background check.
  • Ability to safely operate and drive without a break for at least one hour and 45 minutes.
  • Ability to drive in fluctuating weather and terrain.
  • Flexible schedule, including availability outside regular days and shifts.
  • Comfort working a split-shift schedule.
  • Ability to lift 45 pounds or more to assist with loading and unloading ADA passengers.

Nice To Haves

  • High school diploma or GED.
  • At least one year of driving experience.

Responsibilities

  • Maintain exceptional attendance and punctuality.
  • Complete vehicle safety checks accurately and escalate identified issues.
  • Comply with traffic laws and federal and state transit regulations.
  • Interact professionally with customers, central dispatch, and managers.
  • Provide customer service and answer rider questions about schedules, routes, transfer points, and delays.
  • Promptly report vehicle maintenance, road and route concerns, accidents, and other traffic disruptions using two-way radios or hands-free devices.
  • Use route navigation apps and other technology, along with area knowledge, to pick up and drop off customers.
  • Maintain electronic logs to track routes and incidents.
  • Assist with loading and unloading ADA passengers.

Benefits

  • Medical, dental, vision, and life insurance benefits.
  • Competitive compensation packages.
  • 401(k) with 4% employer match.
  • Financial wellness tool.
  • Commuter benefits.
  • Employee Assistance Program (EAP).
  • PTO for part-time and full-time positions.
  • Paid holidays.
  • Pet insurance.
  • Legal insurance.
  • On-the-job training and skills development.
  • Internal transfer opportunities for career growth.
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