Shuttle Bus Driver

Cleveland Clinic

9d•Onsite

About The Position

The Shuttle Bus Driver provides safe, reliable, and courteous transportation for patients, visitors, and employees across Cleveland Clinic Main Campus, employee parking areas, and special events. The role focuses on safety, professionalism, and customer service, including assisting passengers with physical challenges when boarding and exiting, operating the wheelchair lift, and securing wheelchairs before the shuttle moves. The driver also maintains vehicle cleanliness and presentation, monitors activity inside and outside the shuttle, performs safety inspections, records deficiencies and ridership, and reports suspicious behavior to CCPD. The posting describes this as a part-time role, Monday through Friday, with weekend assignments every seventh weekend. The schedule section also lists 5:30 a.m.–9:30 a.m.; the job summary lists 4:00 a.m.–8:00 p.m.

Requirements

Read and write sufficiently to complete maintenance checklists.
Follow verbal directions and communicate clearly and concisely.
Commercial driving training for safe operation of a shuttle bus with a capacity of up to 40 passengers.
Valid state Commercial Driver’s License (CDL) with air-brake and passenger endorsements, and fewer than six points on the driving record.
Maintain eligibility for insurability under Cleveland Clinic Foundation’s insurance carrier requirements for operating Foundation vehicles.
Pay fees associated with traffic violations.
Five years of driving experience.
Ability to perform the listed physical requirements, including moving items weighing up to 50 pounds, moving and assisting patients, driving, inspecting and cleaning equipment, working in confined spaces, and traveling throughout and outside the Cleveland Clinic health system.
CDL drivers cannot be color blind under Department of Transportation regulations.

Nice To Haves

High school diploma.
Prior experience transporting passengers, patients, or clients.
Prior commercial driving experience.
Strong safety awareness.
Strong customer service skills.
Basic computer skills.

Responsibilities

Conduct friendly, courteous, and helpful interactions with passengers.
Provide wheelchair assistance to passengers traveling to their destination and give a positive handoff to the destination caregiver.
Provide safe, efficient, quality shuttle transportation in accordance with DOT regulations and Cleveland Clinic safety policies.
Maintain vehicle presentation and cleanliness in accordance with policy and procedures.
Maintain situational awareness inside and outside the shuttle and report suspicious behavior to CCPD.
Complete daily passenger vehicle safety inspections before placing the shuttle into operation and at the end of the shift.
Record vehicle deficiencies and report them before dispatching the vehicle.
Maintain currency and effectiveness in operating the wheelchair lift and related equipment; safely secure passengers and wheelchairs at the wheelchair station.
Assist passengers and luggage on and off the shuttle.
Record ridership data.