Shuttle Bus Driver Workleader
About The Position
The Shuttle Bus Driver Workleader at Cleveland Clinic Main Campus coordinates driver and vehicle scheduling, including service assignments and maintenance schedules. The role oversees preventative maintenance and vehicle repairs, maintains and distributes driver supplies, and supports drivers with daily operations and transportation for special events. It reports to the Transportation Services Supervisor. The position works Monday through Friday, with a listed schedule of 4:30 a.m. to 1:00 p.m. Responsibilities include preparing and assigning shuttle buses, maintaining driver training schedules, managing vehicle maintenance, reviewing and organizing operational records, supporting drivers through onboarding and refresher training, monitoring ridership and service performance, and performing driver duties when required.
Requirements
- High school diploma or GED.
- Commercial Driver's License (CDL) with passenger endorsement or stamp.
- Ability to attain and maintain eligibility of insurability as determined by Cleveland Clinic's insurance carrier.
- Ability to pass an annual DOT physical exam.
- Two years of experience as a shuttle or bus driver.
- Knowledge of standard bus operations and Federal Motor Carrier Safety Regulations.
- Five years of licensed driving experience.
- Proven leadership ability in customer-focused positions.
Nice To Haves
- Knowledge of Cleveland Clinic shuttle route systems for employees and patients or visitors, and knowledge of wheelchair lift operations.
- Proven knowledge of and experience operating and maintaining diesel engines.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
Responsibilities
- Ensure daily preparation and readiness of available shuttle buses.
- Assign drivers to shuttles daily to meet service obligations.
- Maintain COMET and required training schedules for assigned drivers.
- Schedule vehicles for maintenance and repair.
- Provide relief to drivers so they can complete online training requirements.
- Conduct time studies on proposed shuttle routes and services to develop effective and efficient schedules.
- Collect and record shuttle deficiencies.
- Maintain a deferred repairs log and remove shuttles from service for required safety or deadline repairs.
- Communicate immediate and routine repair needs to the vehicle repair vendor.
- Review driver pre- and post-trip inspections and ridership sheets for completeness and content, and organize the data for entry.
- Maintain shuttle-capable wheelchair inventory.
- Collect and upload GPS automation data daily.
- Serve as the subject matter expert on service offerings.
- Provide onboarding and service-line training to new drivers and refresher training to existing drivers on routes, policies, procedures, service expectations, communications, and automation equipment.
- Maintain and stock driver materials inventory.
- Update and communicate daily schedules to drivers when there are unscheduled absences.
- Track and report completed deferred maintenance to the vehicle vendor.
- Manage the Transportation Services Safety Award Program and Shuttle Wheelchair Inventory Program.
- Assess daily ridership data for on-time and capacity performance and communicate issues to department leadership.
- Perform driver duties or meet unscheduled service commitments as required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
