Shuttle Bus Driver III/Fairview Hospital

Towne Park•Cleveland, OH

About The Position

The Shuttle Driver transports guests to and from the hospital and other manager- and client-approved locations in a friendly, efficient, courteous manner, using safe driving practices. The role may include assisting guests with luggage during arrival and departure, maintaining vehicle activity and maintenance logs, and helping patrons enter and exit the vehicle. The driver may operate a vehicle seating 16 or more people, including the driver, and may use specialized equipment such as wheelchair lifts. Drivers must not provide lift services to guests; they may offer a hand for assistance. The driver learns and remembers pickup and destination points and develops knowledge of property outlets, meeting rooms, amenities, local attractions, and parking rates. The role also involves courteous communication with guests, location staff, and coworkers; inspecting and monitoring the vehicle; documenting malfunctions or damage; protecting confidential information in accordance with HIPAA requirements; and checking and cleaning wheelchairs as specified. The position pays $18–$20 per hour. The schedule is Monday through Friday, 1:00 p.m. to 9:00 p.m. Work is primarily outdoors, potentially for the entire shift, in extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Commercial Driver’s License (CDL) with a Passenger endorsement issued by the state where shuttle services are performed.
At least 21 years of age due to vehicle leasing contract requirements.
Valid driver’s license maintained at all times.
Pass annual or semiannual motor vehicle record checks.
Current Medical Examiner’s Certificate.
Maintain an up-to-date license and applicable DOT endorsements, and complete a biannual physical examination as applicable.
Complete Towne Park Wheelchair Safety Training, as applicable.
At least three years of commercial driving experience or nine years of licensed driving experience.
Ability to read and write standard English and comprehend simple instructions, correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations involving American money, and understand 24-hour and military time systems and rates based on elapsed time.
Ability to meet the stated physical demands, including extended sitting or standing and lifting or exerting force as described.

Responsibilities

Transport guests to manager- and client-approved destinations using safe driving practices.
Learn and remember pickup and destination points, and know property amenities and relevant local information.
Communicate courteously and professionally with guests, location staff, and coworkers in person, by telephone, and by two-way radio.
Greet and acknowledge guests promptly and maintain a professional, friendly demeanor.
Inspect the vehicle at the beginning of each shift, monitor its condition, document malfunctions or damage, and submit reports to the manager.
Protect guest confidentiality in accordance with HIPAA requirements and safeguard client financial and identifying information.
Check wheelchairs for safe operation before each use and clean them after each use.
Assist patrons with entering and exiting the vehicle; use specialized equipment such as wheelchair lifts when required.
Assist with luggage during guest arrival and departure, as applicable.
Maintain vehicle activity and maintenance logs.