Showroom Shift Lead - NYC Showroom
About The Position
Our NYC Showroom is where the Babylist brand comes to life in person, and the Shift Lead keeps it running at its best. Reporting to the Showroom Manager, you're a key-holder and floor leader who helps guests build their registry, discover the right baby products, and feel cared for from the moment they walk in. You'll lead by example during your shifts, support and coach the showroom team, and own the day-to-day operational details that keep the space humming. This is a hands-on, on-site role for someone who loves both great guest experience and the operational rhythm of running a retail space. Weekend Availability is required.
Requirements
- Led on a retail or guest service floor, with 1 to 2 years of experience and demonstrated leadership or key-holder responsibility.
- Strong problem-solver who can make decisions on the fly, juggling multiple priorities in a fast-moving environment without dropping the ball.
- Warm, clear communicator with both teammates and guests, and you build genuine relationships rooted in great service.
- Available to work varied shifts, including nights, weekends, and holidays. Weekend availability is required.
- Can lift and carry 25 to 30 lbs and stay on your feet for 8 to 10 hour shifts.
- Bring a real passion for guest experience and create warm, authentic connections with the people you serve.
Nice To Haves
- Familiarity with point-of-sale systems and retail operations is a plus
- Knowledge of Babylist registries and products is a plus
Responsibilities
- Act as a key-holder, owning opening, closing, and security protocols for the showroom
- Lead by example on the floor, delivering exceptional service and helping guests navigate the showroom experience during one of the most meaningful moments in their lives
- Coach and support showroom and pop-up staff on product features, benefits, and safety guidelines, growing into a trusted leader on the team
- Support showroom operations including pop-ups, events, inventory receiving, visual merchandising, and showroom upkeep
- Set clear expectations and drive accountability around guest satisfaction and product knowledge
- Act as a liaison between the Showroom Manager and the team, keeping everyone aligned on policies, procedures, and initiatives
- Provide regular feedback to Showroom Leadership and help shape showroom and pop-up strategies and initiatives
- Meet and exceed performance goals, including guest satisfaction and product knowledge proficiency
- Support the Babylist content and social media team when applicable, helping the brand show up beautifully both in person and online
Benefits
- Competitive hourly pay
- 35% employee discount at the Babylist Shop
- Employer Paid Medical, Dental and Vision
- 5 days vacation + 3 paid holidays + 7 sick days annually
- 401(k) participation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
