Showroom Shift Lead - NYC Showroom

Babylist•New York, NY

4h•Onsite

About The Position

The NYC Showroom is where the Babylist brand comes to life in person, and the Shift Lead keeps it running at its best. Reporting to the Showroom Manager, you're a key-holder and floor leader who helps guests build their registry, discover the right baby products, and feel cared for from the moment they walk in. You'll lead by example during your shifts, support and coach the showroom team, and own the day-to-day operational details that keep the space humming. This is a hands-on, on-site role for someone who loves both great guest experience and the operational rhythm of running a retail space.

Requirements

1 to 2 years of experience in a retail or guest service floor leadership or key-holder role
Strong problem-solving skills and ability to make decisions on the fly
Ability to juggle multiple priorities in a fast-moving environment
Warm, clear communication skills with teammates and guests
Ability to build genuine relationships rooted in great service
Availability to work varied shifts, including nights, weekends, and holidays. Weekend availability is required.
Ability to lift and carry 25 to 30 lbs
Ability to stay on your feet for 8 to 10 hour shifts
Passion for guest experience and creating warm, authentic connections

Nice To Haves

Familiarity with point-of-sale systems
Familiarity with retail operations
Knowledge of Babylist registries and products

Responsibilities

Act as a key-holder, owning opening, closing, and security protocols for the showroom
Lead by example on the floor, delivering exceptional service and helping guests navigate the showroom experience during one of the most meaningful moments in their lives
Coach and support showroom and pop-up staff on product features, benefits, and safety guidelines, growing into a trusted leader on the team
Support showroom operations including pop-ups, events, inventory receiving, visual merchandising, and showroom upkeep
Set clear expectations and drive accountability around guest satisfaction and product knowledge
Act as a liaison between the Showroom Manager and the team, keeping everyone aligned on policies, procedures, and initiatives
Provide regular feedback to Showroom Leadership and help shape showroom and pop-up strategies and initiatives
Meet and exceed performance goals, including guest satisfaction and product knowledge proficiency
Support the Babylist content and social media team when applicable, helping the brand show up beautifully both in person and online