Showroom Sales Consultant

FERGUSON•Highland Park, IL

1d•Onsite

About The Position

Showroom Consultants are trusted partners who help homeowners, builders, and designers bring their vision to life in a fast-paced, people-first culture. Our Showroom Consultants guide customers through product selections and deliver a world-class, design-focused showroom experience. In this role, you’ll own the consultative sales process end-to-end: building strong customer relationships, applying detailed product knowledge, answering questions, quoting and recommending solutions that fit the customer’s needs and project budget, and providing ongoing support after the sale.

Requirements

Prior sales experience in plumbing fixtures, lighting, and/or cabinetry preferred
Problem solving, leadership, listening and interpersonal skills
Organizational and time management skills
The ability to deal with a vast array of customers with varying levels of product knowledge
Understand the basics of design and interior decorating
Able to engage in a consultative sales approach to recommend solutions for the varying needs of the customer

Responsibilities

Work with customers, including builders, designers, and homeowners, to sell a wide range of products, which may include lighting, appliances, high end fixtures and cabinetry
Respond to inquiries with accurate pricing, inventory and delivery information
Greet guests upon arriving in our retail showroom, learn their motivation for their visit and developing a lasting customer relationship
Prepare job quotations and submittals
Assist customers, both by appointment and walk-ins, while utilizing suggestive sales techniques and handling complaints timely and accurately
Continually improve sales skills and product knowledge to promote a professional image in the field