Showroom Sales Consultant - Columbia, SC

Gateway Supply Company•Columbia, SC

3h•Onsite

About The Position

This position is a customer-facing role that combines sales expertise with product knowledge to drive revenue and customer satisfaction. This position serves as the primary point of contact for diverse clientele, including homeowners, contractors, designers, and builders. You'll interact with customers at various stages of their projects—from initial concept and design consultation to final purchase decision—positioning yourself as a trusted advisor. The job encompasses both retail floor sales and the ability to communicate effectively with trade professionals and design-oriented clients who may have complex specifications.

Requirements

1-2 Years of Showroom, Retails or Sales experience: Proven track record of sales growth and strong customer service
18+ Years Old: Must be at least 18 years old to apply
Willing to Learn: Eager to learn Gateway Supply's operations and products
Proficiency in Microsoft Office Suite: Word, Excel and Outlook
Professional appearance and demeanor

Nice To Haves

Customer Focused: A strong commitment to delivering exceptional customer service
Positive Attitude: A positive, enthusiastic attitude and professional demeanor.
Multi-Tasking Ability: Ability to multi-task and prioritize tasks effectively
Attention to Detail: Strong attention to detail and accuracy a must
Organization Skills: Highly organized and proficient with computers and office software
Team Player: Ability to work independently and as part of a team

Responsibilities

Greet customers, qualify their needs, and conduct needs-assessment conversations to understand project scope, design preferences, and budget
Demonstrate fixtures, explain materials (ceramic, porcelain, glass, stone), finishes, water efficiency ratings, and compatibility with existing plumbing systems
Present tailored product options, highlight value propositions, and guide customers through the decision-making process
Assist with spatial planning, color/style coordination, and product combinations; collaborate with designers and architects on specifications
Process sales, handle payments, manage quotes, and coordinate orders for delivery or contractor pickup
Maintain clean, organized displays; keep products functioning; rotate inventory; ensure signage and pricing are accurate and current
Build rapport with repeat customers, contractors, and trade partners; handle special requests and complex orders
Track performance metrics, meet or exceed monthly/quarterly targets, and identify upselling and cross-selling opportunities
Maintain customer records, prepare documentation, and communicate with back office and warehouse teams